Store Manager 1222 Appleton

CNG Holdings, Inc.•Appleton, WI

1d•Onsite

About The Position

The Store Manager is responsible for the daily operations and profitability of one or more retail locations operated by Check ‘N Go, Allied Cash, or Cash Store, brands within CNG Holdings, Inc. The role is accountable for site operations, sales, customer service, cash handling, and store-level leadership. The Store Manager serves and educates customers about available financial products and services, handles transactions in accordance with company policy and applicable regulations, and supports store staff in meeting performance targets and delivering excellent service. The position may serve as the on-site lead for one or more Assistant Store Managers. It requires travel to stores within the assigned district using a personal vehicle, and may involve travel to neighboring districts or overnight travel. The work takes place in a call center, retail, or office environment and includes extensive cash handling, phone use, standing, and computer screen viewing and typing.

Requirements

High school diploma, GED, or equivalent experience.
At least 2 years of experience in sales, customer service, and cash handling.
Exceptional customer service, active listening, and verbal and written communication skills.
Proficiency in Microsoft Office programs.
Ability to multitask, prioritize, work autonomously, and provide store-level leadership.
Reliable personal transportation that complies with published policy; public transportation or transportation from family or friends does not qualify. Must maintain a valid driver’s license and valid automobile insurance while employed.
Ability and willingness to consistently embrace the company’s core values of accountability, inclusion, transparency, and focus.
Ability to travel to stores within the assigned district using a personal vehicle; travel to neighboring districts and overnight travel may be required.
Ability to work assigned shifts as scheduled.
Ability to lift up to 50 pounds, with or without reasonable accommodation.

Nice To Haves

At least 1 year of supervisory experience preferred.

Responsibilities

Present and explain product and service options that meet customers’ needs.
Listen actively to customers, clarify information, and address or diffuse complaints; escalate unresolved issues to the District Director of Operations or Corporate Office.
Respond professionally and accurately to customer questions, applications, requests, sales, courtesy calls, and collection calls in accordance with regulations, procedures, and volume expectations.
Handle and count currency, cash, and coins; manage cash drawers and deposits; move cash between the secure safe and drawer; and, as needed, make bank deposits or pickups.
Balance batch receipts against store sales reports at the end of the day and help resolve over/short discrepancies.
Verify customer information and process transactions accurately and in accordance with company policy, including loans, check cashing, and Net Spend.
Comply with federal and state regulations and company policies and procedures, and complete compliance training and quarterly I Agree requirements on time.
Coordinate store operations, development, and training to help the store achieve metric targets.
Maintain store staff schedules and help cover other stores in the district.
Support store staff in delivering excellent customer service and upholding the sales culture.
Assist the District Director of Operations with recruiting, selecting, and onboarding Assistant Store Managers in the district.
Travel to stores within the assigned district, and potentially neighboring districts; overnight travel may be required.
Perform other duties as assigned.