Store Manager (Store 2621)

GameStop•Shakopee, MN

13d

About The Position

The Store Manager is responsible for all facets of store operations and directly influences the performance of everyone who interacts with guests. Using GameStop’s buy, sell, trade, and reservation business model, the Circle of Life, the Store Manager develops and promotes a sales culture by creating individualized solutions for guests and providing outstanding service through professional conduct and a shared passion for gaming. The role supports the overall store environment to meet or exceed sales and profit goals by ensuring products are easy to see and buy, sharing product and gaming knowledge, maintaining a clean and organized shopping environment, and growing guest loyalty and repeat business. The Store Manager supervises retail staff, with staffing needs varying based on store size, location, and expected sales volume. The Store Manager leads store operations in a multiunit capacity, provides and models best-in-class guest service, and supports the complete shopping environment, including visual presentation, operational elements, sales initiatives, and guest relationships. The role recruits, hires, trains, develops, schedules, supervises, and retains associates; ensures staffing and training standards are met; and leads the team in achieving sales, profit, and shrink goals. The Store Manager also oversees transactions, payroll, inventory, loss prevention, cash handling, shipments, merchandising, daily order fulfillment, store safety, records, and administrative duties. This position requires 40 hours per week, with flexibility to work extended hours or days as necessary, including nights, weekends, some holidays, and occasional overtime. It involves standing and moving throughout the store for up to 12 hours per day and performing tasks such as climbing ladders and lifting merchandise weighing up to 30 pounds.

Requirements

Provide proof of identity and eligibility to legally work in the United States.
Be at least 18 years of age.
Have a high school diploma or equivalent.
Have at least 1 year of retail management experience.
Demonstrate strong interpersonal, verbal, written, and listening skills in English, in person and by phone.
Work independently and as a team leader, complete assigned tasks on time, and meet leadership expectations for attendance, appearance, safety, and respectful workplace conduct.
Operate a Point-of-Sale (POS) computer system and perform basic mathematics and alphabetizing.
Complete paperwork properly, follow written, oral, or diagrammed instructions, and convey instructions to others.
Perform financial tasks in strict accordance with company policy.
Lead effectively in a fast-paced, rapidly changing environment and manage pressure while adapting to stressful situations.
Be reliable and trustworthy, use good judgment, and be able to work alone.
Work 40 hours per week and flexibly work extended hours or days as necessary, including nights, weekends, some holidays, and occasional overtime.
Stand and move throughout the store unassisted for up to 12 hours per day.
Bend, stoop, crouch, balance, stretch, reach, climb ladders, lift merchandise weighing up to 30 pounds from ground level to at least 4 feet, and use basic fine and gross motor skills.

Nice To Haves

An associate’s degree or accredited bachelor’s degree with an emphasis in business, marketing, merchandising, or a related field.
At least 3 years of retail sales, guest service, and/or management or leadership experience.
Video game knowledge.
Bilingual English/Spanish speaking and writing skills.
For positions at stores on military bases, a working understanding of military ranks and related insignia, which may be acquired during onboarding.

Responsibilities

Lead store operations and the store team in meeting or exceeding sales, profit, and shrink goals.
Model best-in-class guest service, promptly assist guests, recommend products, communicate promotions, and promote reservations, trade-ins, and Pro Rewards.
Support the store’s visual presentation, sales initiatives, guest relationships, and clean, organized shopping environment.
Process purchases and returns accurately through the Point-of-Sale (POS) system and respond professionally to guest questions in person and by phone.
Recruit, interview, hire, assess, develop, and retain high-performing associates.
Ensure associates complete onboarding, job training, and compliance training before independently opening or closing a shift.
Communicate with associates and the District Manager to implement store initiatives.
Set guest-service expectations, train associates, supervise and delegate work to Sales Associates, Retail Keyholders, and Assistant Store Managers.
Schedule associates according to guidelines and ensure breaks, meals, staffing levels, and guest-service coverage are addressed.
Approve payroll, enter paid time off, edit time records, and verify associates are paid for all time worked.
Provide recognition and performance feedback, including entering written feedback in the Workday / HR service management system.
Maintain clean, organized, and properly merchandised store areas, including restrooms, and ensure fixtures and equipment are working properly.
Ensure Omni-Channel orders are fulfilled and shipped daily.
Conduct inventory counts, stock and restock merchandise, organize and alphabetize sales-floor products, and move merchandise from the stock room as needed.
Protect company assets through inventory control, loss-prevention practices, scam awareness, safety practices, package or belongings inspections when appropriate, and required bank deposits.
Count, balance, and reconcile daily transactions; complete closeout paperwork and deposit slips; and maintain sufficient cash and change.
Verify shipments, record discrepancies, conduct merchandise counts, and communicate inventory issues to the District Manager.
Process defectives, recalls, and stock pulls accurately and promptly, ensuring boxes are labeled and include packing lists.
Maintain awareness of associate and guest safety, address hazards, and report injuries according to company guidelines.
Keep store records and files organized and ensure manuals are up to date.
Form professional partnerships with appropriate military personnel, including the Supply Base Leader, when working at a store on a military base.
Adhere to GameStop policies and procedures, including the Associate Handbook and Code of Standards, Ethics & Conduct.