Retail Store Manager - 0483

First Cash • Eden, NC

13d

About The Position

FirstCash Holdings is hiring an experienced Store Manager for a First Cash Pawn store. The Store Manager oversees daily store operations, team development, customer satisfaction, inventory management, asset protection, and financial performance. The role involves leading by example, coaching employees, driving business growth, and working with merchandise such as jewelry, electronics, and tools. Firearms may also be handled at FFL locations, with certification provided.

The position pays $18.00–$23.50 per hour, with monthly store performance bonus opportunities. Most stores are open 9 a.m.–6 p.m.; many are closed Sundays. Store Managers may receive earned wage access after day two, employee discounts starting on day one, and benefits subject to eligibility and applicable requirements. Vacation and sick/personal time are based on tenure and applicable state and local requirements. 401(k) auto-enrollment begins after six months, subject to age requirements. Tuition reimbursement is available to eligible employees.

Employment offers require agreement to a binding arbitration process. The job description may be modified as needed. FirstCash Holdings, Inc. is an Equal Opportunity Employer and provides reasonable accommodations for qualified individuals with disabilities.

Requirements

• Be at least 18 years old.
• High school diploma, GED, or equivalent experience.
• At least 2 years of management and customer service experience.
• Strong leadership, coaching, and employee development skills.
• Experience recruiting, developing, and retaining talent.
• Ability to analyze business results and drive performance improvements.
• Ability to stand, walk, lift up to 50 pounds, and perform physical tasks.
• Flexible retail schedule, including weekends and holidays.
• Comfort working with a variety of merchandise; firearms may be present in FFL locations, with certification provided.
• Strong customer service and communication skills.
• Basic computer and point-of-sale system proficiency.
• Strong organizational, problem-solving, and multitasking abilities.
• Willingness to assist customers or retrieve merchandise from exterior areas.

Nice To Haves

• Retail, sales, or multi-unit retail experience preferred.
• Bilingual applicants are encouraged to apply.

Responsibilities

• Lead all aspects of daily store operations.
• Deliver exceptional customer service and promote a customer-focused culture.
• Recruit, hire, train, coach, and develop team members.
• Drive sales, loan, and profitability goals.
• Analyze business results and implement action plans to improve performance.
• Manage inventory, merchandising, and store presentation standards.
• Oversee asset protection, cash handling, and operational compliance.
• Monitor loan and buying transactions to ensure accuracy and integrity.
• Build customer relationships and support new customer acquisition efforts.
• Communicate goals, expectations, and performance objectives to team members.
• Maintain product knowledge across a wide variety of merchandise categories.
• Perform other duties as assigned.

Benefits

• Monthly bonus opportunities based on store performance.
• Earned Wage Access available after day two.
• Employee discounts starting day one.
• Medical, dental, vision, life, and supplemental benefits, subject to eligibility.
• Vacation and sick/personal time based on tenure and applicable state or local requirements.
• 401(k) auto-enrollment after six months, subject to age requirements.
• Tuition reimbursement opportunities for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED