Store Manager

Safelite • South Saint Paul, MN

9d

About The Position

The Store Manager leads all retail store operations, focusing on quality and service to provide customers with a memorable experience. The role includes people leadership and coaching, cash and expense management, inventory control, loss prevention, safety, and maintaining store appearance.

The Store Manager oversees daily store operations and team performance, supports technician training and quality work, and addresses customer complaints and warranty issues. The position also includes outdoor work in varied weather conditions and physical tasks such as lifting, working at elevated heights, and standing for extended periods.

Requirements

• High school diploma, GED, or equivalent, or 5–7 years of leadership or supervisory experience (preferred).
• Valid state-issued driver’s license.
• At least 3 years of leadership experience, with an innovative approach to incentivizing performance.
• 3–5 years of experience in retail or service center environments; automotive experience is preferred.
• Proficiency with Microsoft Office Suite, web applications, and general office equipment.
• Excellent communication skills, including the ability to influence, persuade, engage, and have crucial conversations with a mobile workforce.
• Comfort working outside in a variety of weather conditions.
• Present a professional appearance and wear personal protective equipment.
• Able to lift and carry up to 35 pounds for short periods, work at elevated heights, and remain on your feet for extended periods.

Nice To Haves

• Automotive experience.
• High school diploma, GED, or equivalent, or 5–7 years of leadership or supervisory experience (listed as preferred).

Responsibilities

• Oversee daily store operations, including opening and closing procedures, work order management, Check-In, Check-Out procedures, customer service, staffing and scheduling, inventory management, and cash handling.
• Drive team performance to meet or exceed key performance indicators and company goals, including Net Promoter Score, Time to Serve, job completion, customer conversion, and quality metrics, while ensuring compliance with federal, state, and local regulations.
• Work with other field leaders to ensure every technician is SafeTech™ certified, and use training, retraining, and coaching to support quality installations and repairs.
• Guide and reinforce proper vehicle and equipment maintenance and required recordkeeping.
• Occasionally collaborate with marketing associates to ensure materials are displayed appropriately.
• Respond promptly to client complaints and warranty issues to provide world-class customer service.
• Perform other duties as assigned.

Benefits

• Competitive weekly pay and bonus opportunities.
• Benefits package valued at more than $10,000, including a 401(k) plan with company matching and medical coverage plans.
• Paid time off programs, company holidays, and paid volunteer days.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and tools and resources needed to be successful.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED