Store Manager

OUTDOOR LIVING SUPPLY LLC • Nashville, TN

8d • Onsite

About The Position

The Store Manager independently leads all aspects of store operations at The Rock Place-Nashville locations, partnering with Regional Leadership and Corporate teams to deliver operational excellence and profitable growth. The role leads the team, executes company strategy, manages financial performance, and strengthens OLS's presence in the local market. It calls for a hands-on leader who can coach people, solve problems, build customer and contractor relationships, drive sales, improve operational performance, and deliver an exceptional customer experience.

The position is based at an OLS store and involves working indoors and outdoors in a retail, warehouse, and yard environment. Work includes time at a computer, assisting customers, supervising operations, and occasionally operating yard equipment; training and certification are provided as required. Periodic travel for meetings, training, or support of nearby locations may be required. The expected schedule is 50+ hours per week, generally aligned with store operating hours, including occasional Saturdays and seasonal business needs. This is a full-time, exempt position.

Requirements

• At least 1 year of Store Manager, Branch Manager, or Assistant Store Manager experience in a retail, wholesale, or distribution environment.
• Proven ability to recruit, develop, coach, and motivate high-performing teams.
• Strong leadership, communication, and interpersonal skills, including the ability to influence cross-functional partners.
• Demonstrated ability to manage multiple priorities while delivering operational and financial results.
• Experience analyzing business metrics and implementing action plans to improve performance.
• Strong understanding of customer service, sales, inventory management, and operational best practices.
• Experience managing budgets, expenses, and profitability.
• Proficiency with NetSuite or other ERP systems and Microsoft Office applications.
• Resourceful, proactive problem-solver with a hands-on leadership style.

Nice To Haves

• Associate's or Bachelor's degree in Business or a related field, or equivalent industry experience.
• Experience in landscape supply, building materials, hardscapes, masonry, construction, wholesale distribution, or a related industry.
• Experience developing contractor, commercial, or B2B customer relationships.
• Knowledge of merchandising, inventory optimization, transportation, and warehouse operations.
• Forklift or Powered Industrial Truck (PIT) certification, or willingness to obtain certification.

Responsibilities

• Lead daily store operations, including sales, customer service, transportation, inventory, warehouse operations, safety, merchandising, and workforce management.
• Drive store sales, gross margin, profitability, and customer satisfaction to meet or exceed company goals.
• Hire, onboard, train, coach, develop, and motivate a high-performing team; manage employee performance and development.
• Foster accountability, teamwork, engagement, and continuous improvement aligned with OLS's FORTITUDE values.
• Build relationships with contractors, customers, vendors, and community partners to strengthen brand recognition and support growth.
• Identify opportunities to increase market share, expand customer relationships, and develop new business.
• Analyze financials, operational metrics, inventory performance, product mix, and pricing; identify trends and implement improvement strategies.
• Maintain accurate inventory through receiving, replenishment, cycle counts, and inventory control practices.
• Ensure compliance with company policies, Standard Operating Procedures, safety programs, and operational standards.
• Oversee administrative tasks, including NetSuite transactions, purchase orders, invoicing, inventory reconciliation, bank deposits, scheduling, and timekeeping.
• Partner with Regional Leadership on budgeting, merchandising, staffing, pricing, and operational initiatives.
• Maintain a clean, organized, customer-focused store and ensure equipment and facilities are properly maintained.
• Lead regular safety meetings and ensure compliance with company and regulatory safety requirements.
• Support local marketing initiatives, trade shows, community events, and promotions.
• Travel periodically for meetings, training, or to support neighboring store locations.

Benefits

• Medical, dental, and vision insurance.
• Company-paid life insurance.
• Company-paid long-term disability (LTD).
• Legal/ID Shield coverage.
• 401(k) with company match.
• Paid time off and company holidays.
• Career development and advancement opportunities.
• Performance-based incentive program with competitive bonus earning potential; actual payouts depend on individual and store performance and are subject to plan terms.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree