Store Manager

Heart Of Texas Goodwill Industries • Waco, TX

5d

About The Position

The Retail Store Manager plans, directs, and coordinates daily operations at an assigned retail store. The role drives sales by helping staff understand quotas and goals and coaching and motivating them to achieve those goals. The Store Manager supports Goodwill’s mission by generating revenue to fund programs serving the community.

The position directly supervises store personnel and is responsible for recruiting, hiring, onboarding, training, scheduling, performance management, coaching, and resolving employee complaints and issues in accordance with organizational policies and applicable laws. Duties may include additional responsibilities as operational needs require.

Requirements

• High school diploma or equivalent required.
• Experience working with diverse populations.
• Strong background in staff hiring, training, coaching, and performance management.
• Experience managing inventory, merchandising, financial reporting, and loss prevention.
• Skill in budgeting, expense management, and maximizing store profitability.
• Basic math skills, including addition, subtraction, percentages, discounts, taxes, and commissions.
• Ability to read and interpret safety rules, operating instructions, procedural manuals, and reports.
• Ability to write routine reports and correspondence and speak effectively before groups of employees or customers.
• Strong customer service and communication skills, including the ability to work effectively with a variety of individuals.
• Ability to count money accurately and handle financial transactions.
• Ability to work independently and collaboratively.
• Ability to accept instructions and carry them out with minimal supervision, and to work and cooperate with others.
• All individuals must pass a drug screen.
• A criminal background check is required.
• Must have a valid driver’s license and pass a motor vehicle report.

Nice To Haves

• Proven retail management experience, including leading store operations, supervising teams, and achieving sales and operational goals.
• Knowledge of company policy compliance, safety regulations, and nonprofit retail operations.

Responsibilities

• Maintain staffing at budgeted levels and build schedules that meet business needs and maximize operational efficiency.
• Recruit, hire, onboard, and train employees; provide feedback for performance reviews; evaluate performance and address issues promptly.
• Lead store personnel professionally and apply leadership best practices.
• Maintain adequate merchandise on the sales floor and ensure production and rotation volumes meet or exceed revenue goals.
• Manage workflow, facility layout, stock levels, merchandising, cleanliness, signage, and store presentation.
• Operate within budgeted expense levels and control expenses relative to revenue.
• Maintain cash controls according to company policies and procedures.
• Maintain neat, accurate, and timely reports and records as assigned.
• Deliver excellent customer service to shoppers and donors and communicate effectively with employees, program participants, customers, the public, and store leadership.
• Safeguard company equipment, property, and donated goods; report damage, misuse, theft, fraud, waste, or unauthorized possession of company property.
• Work various shifts, including weekends, as assigned.
• Resolve employee complaints and issues in accordance with organizational policies and applicable laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED