Store Manager Unassigned

Walgreens•Lakeville, MN

1d•Onsite

About The Position

The Store Manager Unassigned role is an accelerated development position designed to prepare the employee for a Store Manager assignment within the specified timeframe in the learning plan. Under a Store Manager’s direction, the employee learns and supports the operation of a Walgreens store across both front-end and pharmacy, shadowing or assisting the Store Manager throughout the learning journey. The position includes training, assigned rotations, certifications, and development activities, with permanent-assignment readiness and proficiency reviewed with the Regional Vice President. The employee develops customer service, store operations, business performance, planning, people management, and communications skills. The role requires compliance with applicable laws, regulations, company policies, and standard operating procedures. Candidates must be willing to accept a Store Manager assignment if offered and to transfer among Walgreens retail locations within the same hiring area.

Requirements

Bachelor’s degree and 3 years of retail management experience, or a high school diploma/GED and 5 years of retail management experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept assignment into a Store Manager position if offered.
Willingness to transfer to other Walgreens retail locations within the same hiring area.

Nice To Haves

PTCB certification.
Bachelor’s degree.
Managerial experience with another employer as a Retail Store/Hospitality Manager or Retail Store/Hospitality Assistant Manager, including people leadership, business management, and customer-facing experience.

Responsibilities

Complete the accelerated Store Manager development program, including required certifications, classroom learning, online training, on-the-job training, assigned rotations, and individual development plans.
Learn and implement compliance standard operating procedures across front-end and pharmacy operations; gain knowledge of company computer and technology systems.
Obtain pharmacy technician registration or licensure as required by state law and pursue PTCB certification as required by the state.
Engage customers and patients, offer assistance, resolve complaints, answer questions, and model customer service best practices.
Monitor customer service and support coaching, training, improvement plans, review of customer feedback, and improvements to service metrics.
Shadow the Store Manager and develop proficiency supervising store operations and team members, including shift changes, opening and closing, and task delegation.
Learn and supervise merchandising work, including sets, resets, revisions, displays, promotional spaces, pricing, signs, and seasonal items.
Support asset protection, loss prevention, electronic surveillance, and price accuracy processes, including in-store audits.
Analyze inventory trends and learn to supervise inventory management, receiving, counting, ordering, pricing, returns, and merchandise transfers for front-end and pharmacy.
Supervise assigned-location operations in compliance with applicable laws and regulations, including those covering alcohol, tobacco, fresh food, and pharmacy products.
Support the safety and well-being of team members and use the Security Operations Center effectively.
Comply with company policies and procedures and maintain respectful relationships with coworkers and business partners; complete special assignments and assist team members as needed.
Learn to analyze store and pharmacy financial and performance data, identify sales opportunities, control costs, and develop action plans to improve results and reduce loss.
Review daily performance indicators and weekly operational metrics; discuss action plans with the Store Manager and District Manager.
Analyze pharmacy performance indicators and work with the Pharmacy Manager and/or Pharmacy Operations Manager to improve pharmacy performance.
Work with the Store Manager to understand inventory metrics and processes, and learn to grow front-end and pharmacy business through support-center initiatives, community outreach, and retail partnerships.
Learn Walgreens people-management practices, SOP training and coaching, and use of HR and people-management systems.
Shadow the Store Manager in action planning and performance conversations; learn performance assessment criteria, discipline, and performance improvement plans.
Learn company policies and local, state, and federal laws related to team-member selection, recruitment, record retention, and training.
Support the Store Manager in using team members’ strengths and abilities to improve engagement, address challenges, solve problems, and adapt to change.
Shadow the Store Manager and attend critical communication sessions; learn to give and receive feedback, solicit input, answer questions, and support open communication.
Assist the Store Manager and/or District Manager with planning and attending community events and gain experience facilitating discussions about operational and engagement metrics.