Store Manager Unassigned

Walgreens•Elk Grove, CA

About The Position

The Store Manager Unassigned role is an accelerated development position designed to prepare the employee for a permanent Store Manager assignment. Under the direction of a Store Manager, the employee learns and supports full-store operations across the front end and pharmacy, completing assigned training, certifications, rotations, and development objectives within the specified timeframe. The role includes shadowing and assisting store leadership, developing proficiency in operations and people management, and demonstrating readiness for a permanent assignment. The employee develops knowledge of Walgreens systems, compliance procedures, customer service, merchandising, inventory, asset protection, financial performance, business planning, and team leadership. The role also involves working with Store and District Managers, Pharmacy leadership, team members, and community partners to improve customer experience and store and pharmacy results. Candidates must be willing to accept a Store Manager assignment if offered and transfer to other Walgreens retail assets within the same hiring area.

Requirements

Bachelor’s degree and 3 years of retail management experience, or a high school diploma/GED and 5 years of retail management experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept assignment into a Store Manager position if offered.
Willingness to transfer to other Walgreens retail assets within the same hiring area.
PTCB Certification.
Managerial experience with another employer as a Retail Store/Hospitality Manager or Retail Store/Hospitality Assistant Manager, including people leadership, business management, and customer-facing experience.

Nice To Haves

None stated.

Responsibilities

Complete the accelerated Store Manager development program, including required certifications, classroom learning, online training, on-the-job training, assigned rotations, and learning objectives.
Follow individual development plans and participate in ongoing development conversations with Store Managers and District Managers; demonstrate readiness and proficiency to the Regional Vice President.
Learn and implement compliance standard operating procedures across front-end and pharmacy operations, and learn the store’s computer, technology, and software systems.
Obtain pharmacy technician registration or licensure as required by state law and pursue PTCB certification as required by state.
Engage customers and patients, answer questions, resolve complaints, model customer service practices, and support coaching and improvement plans for service in the front end and pharmacy.
Shadow the Store Manager and gain proficiency supervising store operations and team members, including opening, closing, shift changes, and task delegation.
Learn and supervise merchandising activities, including sets, resets, revisions, displays, promotional space, pricing, signage, and seasonal presentations.
Support asset protection and loss prevention programs; learn to maintain and respond to electronic surveillance systems and conduct price accuracy audits.
Analyze inventory trends and learn to supervise inventory management, receiving, counting, ordering, pricing, returns, stocking, and merchandise transfers for front-end and pharmacy operations.
Supervise assigned-location operations while complying with applicable laws and regulations, including those related to alcohol, tobacco, fresh food, and pharmacy products.
Promote the safety and well-being of team members and effectively use the Security Operations Center.
Follow company policies and procedures, maintain respectful relationships with coworkers and business partners, complete special assignments, and assist team members as needed.
Learn to analyze store and pharmacy financial and performance data; develop action plans to increase sales, control costs, improve results, and reduce loss.
Review daily performance indicators and weekly operational metrics; discuss action plans with the Store Manager and District Manager.
Work with the Pharmacy Manager and/or Pharmacy Operations Manager to analyze pharmacy performance indicators and improve pharmacy performance.
Work with the Store Manager to understand inventory metrics and processes, and learn to grow front-end and pharmacy business through Support Center initiatives, community outreach, and retail partnerships.
Learn people-management practices, including coaching and training on procedures and use of Walgreens HR and people-management systems.
Shadow the Store Manager in action planning and performance conversations; learn assessment criteria, metrics, discipline processes, and performance improvement plans.
Learn company policies and applicable local, state, and federal laws regarding team-member selection, recruitment, record retention, and training.
Support the Store Manager in leveraging team strengths and skills to improve engagement, address challenges, solve problems, and adapt to changes.
Shadow the Store Manager and attend critical communication sessions; learn practices for giving and receiving feedback, soliciting input, answering questions, and maintaining open communication.
Assist the Store Manager and/or District Manager with planning and attending community events, and gain experience facilitating discussions about operational and engagement metrics.