Store Manager Unassigned

Walgreens•Crystal Lake, IL

7d•$27 - $49

About The Position

The Store Manager Unassigned position is an accelerated development role that prepares the employee for a Store Manager position. The employee learns Walgreens’ operations and ways of working to lead full store operations across the front end and pharmacy. Under the direction of a Store Manager, the role oversees store operations and supports the Store Manager by shadowing or assisting throughout the learning journey. The employee completes the development track within the timeframe specified in the learning plan and demonstrates readiness for permanent assignment as a Store Manager. The role includes classroom, online, and on-the-job training; assigned rotations and learning objectives, which may involve time at other area stores; and development conversations with Store and District Managers. The employee learns and applies operational compliance procedures, uses store technology and software, and obtains pharmacy technician registration or licensure when required by state law, as well as PTCB certification when required by the state. The employee develops proficiency in customer service, store and pharmacy operations, inventory and merchandising, asset protection, business performance, planning, people management, and communications. The position requires compliance with applicable laws and company policies, and may involve accepting a Store Manager assignment and transferring to another Walgreens retail location within the same hiring area.

Requirements

Bachelor’s degree and 3 years of retail management experience, or a high school diploma/GED and 5 years of retail management experience.
Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept a Store Manager assignment if offered.
Willingness to transfer to other Walgreens retail assets within the same hiring area.
Obtain pharmacy technician registration or licensure as required by state law and pursue PTCB certification when required by the state.

Nice To Haves

PTCB Certification.
Bachelor’s degree.
Managerial experience with another employer as a Retail Store/Hospitality Manager or Assistant Manager, including people leadership, business management, and customer-facing experience.

Responsibilities

Complete the accelerated Store Manager development program, including required certifications, training, rotations, and learning objectives.
Shadow and assist the Store Manager in leading front-end and pharmacy operations and supervising team members.
Engage customers and patients, address questions and complaints, model customer service practices, and coach team members to improve service.
Learn and demonstrate store supervision, including shift transitions, task delegation, merchandising, and promotional execution.
Support loss prevention and asset protection, monitor surveillance systems, and help ensure price accuracy.
Learn and supervise inventory processes, including receiving, counting, ordering, pricing, returns, and transfers for front-end and pharmacy merchandise.
Ensure assigned store operations comply with applicable laws, regulations, company policies, and standard operating procedures.
Promote the safety and well-being of team members and use the Security Operations Center effectively.
Analyze store and pharmacy financial and performance data, identify sales opportunities, and develop action plans to improve results and control costs.
Review asset protection data and performance metrics, and prepare action plans in collaboration with the Store Manager and District Manager.
Work with pharmacy leadership to analyze pharmacy performance indicators and improve pharmacy performance.
Work with the Store Manager on inventory metrics and on planning and executing initiatives, community outreach, and retail partnerships to grow the front-end and pharmacy businesses.
Learn people-management practices and systems, including training, coaching, performance conversations, discipline, performance improvement plans, and applicable employment policies and laws.
Support the Store Manager in engaging team members, using team strengths, solving problems, and adapting to operational changes.
Attend key communication sessions, learn effective feedback and communication practices, assist with community events, and facilitate discussions about operational and engagement metrics.
Complete special assignments and other tasks as assigned, including assisting team members.