Store Manager Unassigned

Walgreens•Franklin Park, IL

10d•$27 - $49

About The Position

The Store Manager Unassigned role is an accelerated development position designed to prepare the employee for a Store Manager assignment. The employee learns Walgreens’ operations and ways of working to lead full store operations across the front end and pharmacy, completing the development track and required certifications within the timeframe outlined in the learning plan. Under the direction of a Store Manager, the employee oversees store operations and supports the Store Manager by shadowing and assisting throughout the learning journey. The role includes classroom, online, and on-the-job training; assigned rotations and learning objectives, which may involve spending time at other area stores; and ongoing development guided by individual development plans and conversations with the Store Manager and District Manager. The employee is expected to demonstrate readiness and proficiency to the Regional Vice President. They learn and apply operating procedures, compliance standards, and store technology, and obtain pharmacy technician registration or licensure when required by state law, as well as PTCB certification when required by the state. The position develops capabilities in customer service, store and pharmacy operations, merchandising, inventory, asset protection, business performance, business planning, people management, and communications. It supports the Store Manager in maintaining positive customer experiences, complying with laws and company policies, improving business results, developing team members, and participating in community events. The role requires willingness to accept a Store Manager assignment if offered and to transfer to other Walgreens retail assets in the same hiring area.

Requirements

Bachelor’s degree and 3 years of retail management experience, or a high school diploma/GED and 5 years of retail management experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept assignment to a Store Manager position if offered.
Willingness to transfer to other Walgreens retail assets within the same hiring area.

Nice To Haves

PTCB Certification.
Bachelor’s degree.
Managerial experience with another employer as a Retail Store/Hospitality Manager or Assistant Manager, including people leadership, business management, and customer-facing experience.

Responsibilities

Complete the accelerated development program and all certifications required for the Store Manager role.
Attend classroom, online, and on-the-job training; complete assigned rotations and learning objectives, including time at other area stores as assigned.
Follow individual development plans, participate in development conversations, monitor personal performance, and demonstrate readiness and proficiency in learning topics.
Learn and implement compliance standard operating procedures across the front end and pharmacy, and gain knowledge of relevant computer, technology, and software systems.
Obtain pharmacy technician registration or licensure as required by state law and pursue PTCB certification as required by the state.
Engage customers and patients, offer assistance, resolve complaints, answer questions, and model customer-service best practices.
Monitor customer service, coach and train team members, develop improvement plans, and support analysis of customer feedback and service metrics.
Shadow the Store Manager and develop proficiency supervising store operations and team members, including exposure to opening, closing, shift changes, and task delegation.
Learn to supervise merchandising work, including sets, resets, revisions, displays, promotional space, pricing, signage, and seasonal execution.
Support protection of store assets by administering and monitoring loss-prevention programs and systems, responding to electronic surveillance, and ensuring price accuracy through reports and audits.
Learn to analyze inventory trends and supervise inventory management, including receiving, counting, ordering, pricing, returns, stocking, and merchandise transfers across the front end and pharmacy.
Supervise assigned-location operations in compliance with applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Promote team-member safety and well-being, use the Security Operations Center effectively, follow company policies, and maintain respectful workplace relationships.
Complete special assignments and other tasks, including assisting team members as needed.
Learn to analyze store and pharmacy financial and performance data, identify sales opportunities, and develop action plans to increase sales, control costs, and improve results.
Review asset-protection data, daily performance indicators, and weekly operational metrics; prepare action plans for discussion with the Store Manager and District Manager.
Analyze pharmacy performance indicators and work with the Pharmacy Manager and/or Pharmacy Operations Manager to improve pharmacy performance.
Work with the Store Manager to understand inventory metrics and processes, and learn to grow front-end and pharmacy business through support-center initiatives, community outreach, and retail partnerships.
Learn people-management practices, including training and coaching on operating procedures and using Walgreens HR and people-management systems.
Shadow the Store Manager in action planning and performance conversations; learn performance-management criteria and the use of discipline and performance-improvement plans when necessary.
Become knowledgeable about company policies and applicable laws related to team-member selection, recruitment, record retention, and training.
Support the Store Manager in using team members’ strengths and abilities to improve engagement, solve problems, overcome challenges, and adapt to change.
Attend critical communications with the Store Manager, learn practices for giving and receiving feedback and keeping communication open, and gain experience facilitating discussions about operational and engagement metrics.
Assist the Store Manager and/or District Manager in planning and attending community events.