Store Manager

Extra Space Storage • Baltimore, MD

20d

About The Position

The Store Manager oversees the daily operations of one or more self-storage locations with limited direct supervision. The role ensures high standards of cleanliness, financial accuracy through effective reporting and controls, and consistent operational excellence. Store Managers build customer relationships through in-person and phone interactions, present a structured sales process, and manage customer accounts. Extra Space Storage is the largest self-storage company in the United States by store count, with more than 4,000 stores nationwide.

Requirements

• At least 2 years of customer-facing work experience.
• A high school diploma or GED.
• A current valid driver’s license and access to a reliable personal vehicle for daily bank deposits and travel to other sites as needed, except in New York City and Brooklyn.
• Ability to perform indoor and outdoor tasks, including standing, walking, climbing stairs, bending, sitting, and lifting or moving items up to 35 lbs. regularly and up to 50 lbs. occasionally.

Nice To Haves

• Leadership experience.
• Sales experience.
• College education.

Responsibilities

• Build and maintain customer relationships by identifying storage needs and providing tailored solutions.
• Maximize sales objectives through unit rentals, unit insurance, and moving supplies.
• Maintain site cleanliness through ongoing maintenance of the office, storage buildings, and surrounding areas.
• Perform daily site safety inspections, including lock checks.
• Address and resolve customer concerns related to billing, security, auctions, and proper site usage.
• Handle cash transactions, balance receipts, follow up on delinquent payments, process customer payments, and complete daily bank deposits.
• Oversee administrative tasks, including maintaining auction files, following up on delinquent accounts, monitoring store budgets, and preparing and delivering bank deposits.
• Establish and maintain professional relationships with Extra Space employees to support the company culture.
• Perform additional duties as assigned.

Benefits

• Daytime hours and the potential for Sundays off, depending on location.
• Growth opportunities throughout the U.S.
• Competitive starting pay.
• Paid time off accrued throughout the year, increasing with years of service.
• 401(k) match with Traditional and/or Roth choices.
• Affordable medical benefit options, with up to a $1,000 annual employer contribution to a Health Savings Account.
• EXTRA Healthy Wellness Program with rewards toward the medical premium.
• BenefitHub discounts on apparel, auto, electronics, entertainment, pets, travel, and other items.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED