Automotive Store Manager - Store 142

Monro Inc.•Wheeling, WV

12d

About The Position

The Store Manager is a salaried position providing day-to-day leadership to the store and its teammates, including General Service Technicians, Technicians, Guest Care Specialists, and the Assistant Store Manager. Reporting to the District Manager, the Store Manager selects, coaches, and develops teammates and supports Monro’s vision by promoting products and services that help deliver quality automotive service and tires. The role oversees sales, guest experience, staffing, store operations, inventory, expenses, safety, and maintenance.

Requirements

High school diploma or equivalent.
Demonstrated leadership experience in a retail or sales environment.
Proven ability to manage, drive, and deliver financial results while controlling costs.
Ability to influence and motivate a team to achieve goals and objectives.
Ability to problem-solve and manage inventory, merchandising, and customer service.
Communication skills to communicate effectively with teammates and guests.
Complete required Monro training within the specified guidelines and timing.
Current valid driver’s license and a satisfactory Motor Vehicle Report (MVR).

Responsibilities

Develop sales and technical teammates to deliver a consistent five-star guest experience.
Help develop and implement sales plans, maintain thorough knowledge of services, products, and the automotive industry, and ensure sales goals are achieved.
Introduce and recommend tire and service products and promotions to guests to support sales, satisfaction, loyalty, and retention.
Train and develop teammates on shop operations and guest services, and support a productive sales environment.
Provide direction and oversight to technicians and assist with services and repairs as needed.
Manage recruiting, hiring, training, scheduling, evaluation, performance management, and teammate development to ensure effective staffing.
Control expenses, including payroll, telephone usage, store maintenance and repairs, supplies, utilities, and other controllable costs.
Manage inventory, including pulling tires and parts, unloading deliveries, and stocking inventory.
Audit courtesy inspections performed by teammates.
Keep the store clean, maintained to Monro standards, and consistently guest-ready.
Schedule guest appointments and assign teammates according to skill level to complete vehicle services and repairs efficiently and on time.
Address guest needs involving sales, service, complaints, and adjustments; build guest relationships and assist teammates in explaining repair and service needs.
Follow company policies and procedures, governmental standards including environmental codes, and ANSI/OSHA standards; consistently use required safety practices.
Maintain technical knowledge and capabilities by completing required Monro University training courses and modules on time.
Operate, use, and maintain equipment safely according to Monro and manufacturer guidelines, including lifts, welders, and brake lathes.
Perform other duties as assigned and required.