Store Manager

Safelite • Midland, TX

9d

About The Position

The Store Manager leads all retail store operations, focusing on quality and service to provide customers with a memorable experience. The role provides people leadership and coaching and oversees cash and expense management, inventory control, loss prevention, safety, and store appearance. The manager is responsible for daily store operations, team performance, technician training and quality, customer service, and compliance with applicable regulations.

Requirements

• High school diploma, GED, or equivalent, or 5–7 years of leadership/supervisory experience (preferred).
• Valid state-issued driver’s license.
• At least 3 years of leadership experience, with an innovative approach to incenting performance.
• 3–5 years of experience in retail or service center environments.
• Proficiency with Microsoft Office Suite, web applications, and general office equipment.
• Excellent communication skills, with the ability to influence, persuade, engage, and have crucial conversations with a mobile workforce.
• Comfort working outside in a variety of weather conditions.
• Present a professional appearance and wear personal protective equipment.
• Able to lift and carry up to 35 lbs. for short periods, work at elevated heights, and remain on your feet for extended periods.

Nice To Haves

• Automotive experience preferred.
• High school diploma, GED, or equivalent, or 5–7 years of leadership/supervisory experience (preferred).

Responsibilities

• Oversee daily store operations, including opening and closing procedures, work order management, CICO (Check-In, Check-Out) procedures, customer service, staffing and scheduling, inventory management, and proper cash handling.
• Drive team performance to meet or exceed KPIs and company goals, including Net Promoter Score, Time to Serve, job completion, customer conversion, quality metrics, and compliance with federal, state, and local regulations.
• Work with other field leaders to ensure every technician is SafeTech™ certified and use training, retraining, and coaching to support quality installations and repairs.
• Provide guidance and positive reinforcement on proper vehicle and equipment maintenance and required recordkeeping.
• Occasionally collaborate with marketing associates to ensure appropriate materials are properly displayed.
• Respond quickly to client complaints and warranty issues to provide world-class customer service.
• Perform other duties as assigned.

Benefits

• Competitive weekly pay and bonus opportunities.
• Benefits package valued at more than $10,000, including a 401(k) plan with company matching and medical coverage plans.
• Paid time off programs, company holidays, and paid volunteer days.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and the tools and resources needed to be successful.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED