Store Manager

Walgreens•Hobbs, NM

9d•$56,500 - $125,000

About The Position

Manages the operation of a Walgreen store, improving sales, profitability, and store image through merchandising, protection of store assets, hiring and developing team members, and delivering a distinctive customer and patient experience. Oversees store and pharmacy operations, customer service, merchandising, inventory, financial performance, compliance, staffing, and team development. Serves as a liaison between the store, district, corporate, and the community.

Requirements

Bachelor’s degree and 3 years of retail management experience, or a high school diploma/GED and 5 years of retail management experience.
Licensed pharmacy technician as required by state, pharmacy assistant in Washington state, or licensed RPh as soon as possible under state law and no later than 12 months after the Store Manager position start date.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.

Nice To Haves

Bachelor’s degree.
PTCB or ExCPT certification.
Three years of retail management experience, including supervising others, managing, and assigning work.
Licensed pharmacy technician as required by state, pharmacy assistant in Washington state, or licensed RPh.

Responsibilities

Monitor customer service, coach team members, create improvement plans, assist customers and clinic patients, and resolve customer complaints.
Supervise store and pharmacy operations, including opening and closing, shift changes, task delegation, and team-member scheduling.
Oversee store funds, bookkeeping, registers, bank withdrawals, armored-car pickups, deposits, change orders, invoices, cash reports, and time records.
Plan and supervise merchandising sets, resets, displays, promotional spaces, pricing, signage, and seasonal promotions.
Analyze inventory trends and oversee ordering, stocking, liquidation, receiving, pricing, returns, and merchandise transfers.
Implement District Manager operational feedback and organize store staffing, work assignments, and delegation.
Maintain clean and presentable store grounds, arrange repairs and maintenance, and respond to emergencies.
Ensure compliance with applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Ensure staff can use store computer systems and software, and contact IT support to address systems problems.
Assign daily operational responsibilities and set expectations for store team members and assistant managers.
Analyze financial, performance, KPI, asset-protection, pharmacy, and clinic data; develop plans to improve sales, control costs, and reduce loss.
Work with the pharmacy manager and clinic coordinator or manager to improve performance and provide support during busy periods, including serving as a pharmacy technician when necessary and legally permitted.
Identify sales opportunities and manage inventory levels in response to demand and seasonal changes.
Manage team-member performance, goals, feedback, recognition, career progression, training completion, and compensation.
Make hiring, promotion, and termination decisions; address discipline and employee-relations issues; and develop and monitor performance plans.
Promote teamwork, communicate regularly with team members, and ensure fair treatment and compliance with company policies and employment laws.
Participate in company and on-the-job training, complete Walgreens School of Operations within six months in the Store Manager position, and follow performance improvement plans.
Obtain pharmacy technician registration or licensure as required by state law and pursue PTCB or ExCPT certification when required by the state.
Pursue self-development in retail, management, and pharmacy.
Act as a liaison between district, corporate, and the store; conduct community outreach and assist the District Manager with community events.
Complete special assignments and other tasks as assigned.