Store Manager

Tailored Brands•New York, NY

18h•$56,500 - $80,600

About The Position

The Store Manager leads the store team to achieve sales performance expectations through active coaching, team development, and operational excellence. The role includes recruiting, hiring, and training employees to deliver an exceptional customer experience. The Store Manager is responsible for achieving store business plans, creating an engaged and inclusive workplace, and ensuring the store meets company standards for sales, service, operations, and branding. The Store Manager leads and develops the team, communicates priorities and sales-driving information, and uses store reports and other data to identify opportunities and make business decisions. The role also includes maintaining appropriate staffing and scheduling, implementing store programs, supporting business outreach, and partnering with the Regional Manager to address performance issues. The Store Manager ensures the team is trained to meet customer-service expectations, responds to customer feedback, and maintains visual standards and marketing initiatives.

Requirements

At least 3 years of experience leading, managing, and developing retail teams.
Creative, demonstrates good judgment, and is attuned to the pulse of the business.
Self-motivated, results-oriented, and a strategic thinker.
Strong organizational and leadership skills.
Excellent written and verbal communication skills.
Active listening and problem-solving skills.
Proven ability to train and develop high-performing store teams.
Proficient with technology systems, applications, Microsoft Office, and video conferencing.
Ability to operate a computer and POS system.
Ability to stand and walk for most of the work shift; frequently bend, squat, and twist; lift up to 50 lbs.; climb a ladder to reach merchandise or supplies; and distinguish fabric patterns and colors.

Responsibilities

Lead store staff in meeting sales, service, and operational expectations.
Set performance expectations and ensure team members are trained in sales, customer service, and operations.
Model company values and coach team members by example.
Communicate priorities and sales-driving information to help staff maximize business opportunities.
Guide the team in identifying, recommending, and implementing changes to improve productivity.
Lead recruiting for the store and foster an inclusive environment.
Achieve store business plans, including sales, customer service, and operational goals.
Develop game plans and follow up on execution to maximize sales and drive consistent results.
Use store reports and other data to make business decisions and present fact-based opportunities and recommendations.
Participate in business outreach and communicate leads to the Multi-Unit Manager and Business Outreach team.
Identify performance opportunities and partner with the Regional Manager on plans to address issues.
Maintain accurate store schedules and appropriate staffing for initiatives, Ship-from-Store, operational tasks, and customer coverage.
Ensure store staff are trained in internal operational functions.
Stay informed about corporate communications, directives, initiatives, policies, and procedures.
Implement store programs to improve sales, service, operational efficiency, and branding.
Create an engaged and inclusive store environment where contributions are recognized and valued.
Promote learning and development by ensuring training tools are used.
Provide motivational leadership and serve as a role model for store team members.
Build a pipeline of external talent through recruitment.
Hold regular store meetings to communicate company directives.
Train the team on customer-service expectations and lead efforts to exceed customer expectations and achieve a high Net Promoter Score.
Use customer feedback to take appropriate action and prevent or resolve customer concerns.
Ensure the store meets visual brand standards and company marketing direction.