Store Manager

Tailored Brands•Columbus, GA

5d•Onsite

About The Position

The Store Manager leads the store team to meet sales performance expectations through active coaching, team development, and operational excellence. The role includes recruiting, hiring, and training a store team to deliver an exceptional customer experience. The Store Manager is expected to inspire strong performance, maximize growth, foster an engaged and inclusive environment, elevate customer experience, and exceed customer expectations. The Store Manager leads staff in meeting sales, service, and operational goals; sets performance expectations; and ensures the team is trained to company standards. The role models company values, communicates priorities and sales-driving information, supports productivity improvements, and leads store recruiting with an emphasis on inclusion. The Store Manager achieves store business plans, develops and follows up on sales game plans, uses store reports and other facts to make decisions, and identifies performance opportunities with the Regional Manager. The role also supports business outreach and communicates leads to the Multi-Unit Manager and Business Outreach team. Operational responsibilities include maintaining accurate schedules and appropriate staffing, ensuring training in internal operational functions, staying informed about corporate communications and policies, and implementing programs that improve sales, service, operations, and branding. The Store Manager builds an inclusive learning environment, provides motivational leadership, maintains a pipeline of external talent, and holds regular team meetings. The Store Manager ensures the team understands customer service expectations, works to exceed customer expectations and achieve a high Net Promoter Score, acts on customer feedback, and maintains visual presentation and marketing execution according to brand standards. The position may offer the opportunity to work voluntarily across multiple store or site locations and brands. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The company provides equal employment opportunity and celebrates diversity.

Requirements

At least 3 years of experience leading, managing, and developing retail teams.
Creative individual with good judgment and awareness of the pulse of the business.
Self-motivated, results-oriented strategic thinker.
Strong organizational and leadership skills.
Excellent written and verbal communication skills.
Active listening and problem-solving skills.
Proven ability to train and develop high-performing store teams.
Proficient with technology systems, applications, Microsoft Office, and video conferencing.
Ability to operate a computer and POS system.
Ability to stand and walk for most of the work shift; frequently bend, squat, and twist; lift up to 50 lbs.; climb a ladder to reach merchandise or supplies; and see and distinguish fabric patterns and colors.

Responsibilities

Lead store staff in meeting sales, service, and operational expectations.
Set performance expectations and ensure the store team is trained in sales, customer service, and operations to company standards.
Model company values and lead by example through active coaching.
Communicate priorities and sales-driving information so staff can maximize business opportunities.
Guide the team in identifying, recommending, and implementing productivity improvements.
Lead recruiting for the store and foster an inclusive environment.
Achieve store business plans, including sales, customer service, and operational goals.
Develop game plans and follow up on execution to maximize sales and achieve consistent performance.
Use store reports and fact-based information to make decisions and present recommendations.
Participate in business outreach opportunities and communicate leads to the Multi-Unit Manager and Business Outreach team.
Identify performance opportunities and partner with the Regional Manager on plans to address and manage issues.
Maintain accurate schedules and appropriate staffing for initiatives, Ship-from-Store, operational tasks, and sales coverage.
Ensure store staff are trained on internal operational functions.
Stay informed about corporate communications, directives, initiatives, policies, and procedures.
Implement programs to improve efficiency in sales, service, operations, and branding.
Create an engaged and inclusive workplace where contributions are recognized and valued.
Promote learning and development and ensure training tools are used.
Provide enthusiastic, motivational leadership and serve as a role model.
Develop a pipeline of external talent through recruitment.
Hold regular store meetings to keep team members informed about company directives.
Ensure the store team is trained on customer service expectations and delivers an exceptional customer experience.
Lead the team to exceed customer expectations and achieve a high Net Promoter Score.
Use customer feedback to take appropriate action and prevent or resolve concerns.
Ensure the store’s visual presentation meets brand standards and marketing initiatives follow company direction.