Store Manager (FT - 40 Hours) Plymouth, IN

The Salvation Army USA Central Territory•Plymouth, IN

3d•Onsite

About The Position

The Salvation Army Thrift Store is seeking a Store Manager to lead daily store operations and motivate the team while supporting the Adult Rehabilitation program. The role spans sales, staffing, maintenance, banking, and record keeping, with a focus on connecting the store’s mission to the community and delivering a positive customer experience. The Store Manager recruits, trains, and supervises staff; manages schedules, payroll, and employee relations; and oversees production and sales goals, donations, sorting, pricing, product presentation, inventory tracking, store maintenance, safety, and appearance. The manager also oversees cash handling and daily deposits, works within budget parameters, maintains communication with the Regional Manager and Department Heads, provides daily production and sales reports, and responds to customer complaints while educating customers about the program. The role includes paid training on register and store procedures, plus ongoing coaching and support from store leadership. Work takes place in a retail store/warehouse environment that may be dusty and subject to weather-related temperature changes. Travel to other locations for work or training, including monthly management training, may be required.

Requirements

At least 2 years of experience in staff management and development, or a combination of education and experience.
Proven retail management experience.
Strong leadership and team-building skills.
Excellent customer service orientation.
Proficiency in cash handling and basic financial management.
Ability to work a flexible schedule, including early and late shifts, weekends, and holidays.
Ability to speak, write, and understand English sufficiently to communicate effectively with customers, management, and coworkers.
Basic computer skills, including use of a point-of-sale system, payroll program, Microsoft Office Suite, and other adopted programs or systems.
Good speaking, hearing, and vision ability, and excellent manual dexterity.
Valid driver's license.
Must pass a motor vehicle record search.
Ability to stand regularly and use hands to handle and feel, hear, and talk; walk and reach frequently; and occasionally climb, balance, stoop, kneel, or crouch.
Ability to regularly lift and/or move up to 50 pounds and occasionally up to 100 pounds.
Close vision, distance vision, and ability to adjust focus.

Responsibilities

Recruit, interview, and recommend store staff for hire in conjunction with the Regional Manager.
Train, supervise, and develop store staff.
Manage staff scheduling and payroll processing.
Implement company policies and practices in employee relations.
Develop and implement strategies to meet production and sales goals.
Oversee donation processes, product sorting, pricing, and presentation.
Manage store maintenance, safety, and appearance, and ensure compliance with OSHA and Salvation Army safety policies.
Create an enjoyable shopping environment, develop customer retention plans, and model positive customer interactions.
Oversee cash handling procedures and daily deposits, and work within budget parameters.
Manage inventory tracking for designated product lines.
Maintain open communication with the Regional Manager and Department Heads.
Provide daily reports on store production and sales.
Address customer complaints and educate customers about the program.
Provide direct reports with personnel reviews in collaboration with the Regional Manager.
Review and approve store personnel time and attendance using the current payroll system, and regularly check time logs in accordance with regulations and training.
Travel to various locations for work or training, including monthly management training, if required.