Store Manager (FT - 40 Hours) Plymouth, IN

The Salvation Army Central Territory•Plymouth, IN

3d•Onsite

About The Position

The Store Manager leads daily operations at a Salvation Army Thrift Store in Plymouth, Indiana. The role oversees sales, staffing, maintenance, banking, and record keeping while motivating the team and improving the customer experience. Store proceeds support the Adult Rehabilitation program, and this location serves a wider area than the organization’s other stores. The Store Manager works with the Regional Manager and Department Heads, and is responsible for recruiting, training, supervising, and reviewing store personnel; scheduling and payroll; meeting production and sales goals; managing donations, merchandise, cash, deposits, and inventory; maintaining store safety and appearance; and reporting on operations. Paid training on register and store procedures, along with ongoing coaching and support, is provided. This is a regular, full-time position scheduled for 40 hours per week. The schedule includes evenings, weekends, and holidays as scheduled. The position is based in a retail store/warehouse environment and may require travel to other locations for work or training, including monthly management training.

Requirements

Two years of experience in staff management and development, or a combination of education and experience.
Proven retail management experience.
Strong leadership and team-building skills.
Excellent customer service orientation.
Proficiency in cash handling and basic financial management.
Ability to work a flexible schedule, including early or late shifts, weekends, and holidays.
Ability to speak, write, and understand English sufficiently to communicate effectively with customers, management, and coworkers.
Basic computer skills, including use of a point-of-sale system, payroll program, Microsoft Office Suite, and other adopted programs or systems.
Good speaking, hearing, and vision ability, and excellent manual dexterity.
Valid driver’s license and must pass a motor vehicle record search.
Ability to regularly lift and/or move up to 50 pounds and occasionally up to 100 pounds.
Ability to stand for extended periods and perform the physical activities described in the posting, including standing, walking, reaching, handling, and occasionally climbing, balancing, stooping, kneeling, or crouching.

Nice To Haves

Candidates returning to work, U.S. Veterans, people with disabilities, people impacted by the justice system, and people without a college degree are encouraged to apply.

Responsibilities

Recruit, interview, and recommend store staff for hire in conjunction with the Regional Manager.
Train and supervise store staff and provide direct reports with personnel reviews in collaboration with the Regional Manager.
Manage staff scheduling and payroll processing, review and approve time and attendance, and check time logs in accordance with applicable regulations and training.
Implement company policies and practices in employee relations.
Develop and implement strategies to meet production and sales goals.
Oversee donation processes, product sorting, pricing, and presentation.
Manage store maintenance, safety, and appearance, ensuring compliance with OSHA and Salvation Army safety policies.
Create an enjoyable shopping environment, develop customer retention plans, and model positive customer interactions.
Oversee cash-handling procedures and daily deposits, work within budget parameters, and manage inventory tracking for designated product lines.
Maintain communication with the Regional Manager and Department Heads.
Provide daily reports on store production and sales.
Address customer complaints and educate customers about the program.