Store Manager

Lilly Pulitzer•Orlando, FL

About The Position

The Store Manager is responsible for achieving the store’s budgeted net sales and direct contribution, providing an exceptional customer experience, representing the Lilly Pulitzer brand, and developing and maintaining a strong store team. The role leads and upholds company Core Values and Core Leadership Qualities while building brand equity and creating a positive, motivating store culture. The Store Manager leads sales and business performance, including payroll management, KPI utilization, financial analysis, and strategic decision-making. The role also develops customer relationships and reinforces the Lilly Pulitzer Resort Chic lifestyle and selling culture. Responsibilities include recruiting, coaching, and retaining talent; ensuring management staff are trained in their Divisions of Responsibility; maintaining inventory systems and store organization; and ensuring compliance with company policies and procedures and safeguarding store assets. This is a full-time salaried, exempt position and is not eligible for overtime. Flexible and additional hours may be required during peak business periods. The role requires availability for the store schedule, including nights, weekends, and holidays, and adherence to the Company Retail Holiday time-off policy. The position is reviewed annually.

Requirements

At least five years of experience in retail management or a relevant industry.
Genuine optimistic approach to leadership.
Passion for the Lilly Pulitzer brand positioning.
Ability to work the store schedule as needed, including nights, weekends, and holidays.

Nice To Haves

Four-year college degree preferred.

Responsibilities

Achieve or exceed budgeted net sales and direct contribution.
Manage payroll and use KPIs to drive business and foster a team-selling culture.
Understand financial results and the annual budget, and use information to positively impact business performance.
Recruit, hire, develop, coach, and retain an A+ store team; build succession within the store and company.
Provide regular, actionable, and effective feedback and use company training tools consistently.
Ensure management staff are properly trained in their respective Divisions of Responsibility.
Deliver an exceptional in-store customer experience and cultivate effective customer relationships.
Educate customers and team members about the Lilly Pulitzer Resort Chic lifestyle and implement the Lilly Pulitzer Selling Culture.
Create and maintain an upbeat, optimistic, high-energy, team-oriented store atmosphere that encourages growth and creativity.
Lead the team through adversity, encourage agility and flexibility, and promote a team-first approach.
Communicate effectively with the District Manager, Director of Stores, peers, and store teams; ensure issues are addressed professionally and promptly.
Lead effective store walk-throughs and maintain a strong command of store operations.
Build brand equity in the local market and uphold the company’s brand positioning, Core Values, and Core Leadership Qualities.
Maintain inventory management systems and organize and optimize store functionality.
Manage Divisions of Responsibility and comply with retail store and company policies and procedures.
Safeguard store assets.