Store Manager

Walgreens•Batesburg-Leesville, SC

12d•$56,500 - $125,000

About The Position

The Store Manager manages the operation of a Walgreens store, improving sales, profitability, and image through merchandising, asset protection, and the selection, training, and development of team members. The role models and delivers a distinctive customer and patient experience across retail and pharmacy operations. The Store Manager oversees store and pharmacy operations, including scheduling, cash control, bookkeeping, merchandising, inventory, receiving, stocking, pricing, maintenance, and compliance with applicable laws and company policies. The role analyzes business and pharmacy performance, sets operational priorities, manages team performance and development, and serves as a liaison among the store, district, corporate, and community. The position includes required company training and pharmacy technician registration or licensure as applicable under state law.

Requirements

Bachelor’s degree and 3 years of retail management experience, or high school diploma/GED and 5 years of retail management experience.
Pharmacy technician license as required by state, pharmacy assistant status in Washington state, or RPh licensure as soon as possible under state law and no later than 12 months after starting as Store Manager.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.

Nice To Haves

Bachelor’s degree.
PTCB or ExCPT certification.
Three years of retail management experience, including supervising others, managing work, and assigning work.
Pharmacy technician license as required by state, pharmacy assistant status in Washington state, or RPh licensure.

Responsibilities

Monitor and analyze customer service; coach team members and develop improvement plans for retail and pharmacy.
Greet customers and clinic patients, provide assistance, model customer-service best practices, and resolve complaints and special needs.
Supervise store and pharmacy operations, including opening and closing, shift changes, task delegation, and team scheduling.
Oversee store funds, register counts, bank withdrawals, armored-car pickups, safe deposits, change orders, bookkeeping, invoices, cash reports, and time records.
Plan and supervise merchandising sets, resets, displays, promotional space, signs, pricing, and seasonal presentations.
Analyze inventory trends and manage ordering, stock levels, and liquidation to reduce out-of-stocks and overstock.
Supervise receiving, stocking, pricing, returns, and merchandise transfers.
Ensure execution of District Manager operational feedback and organize work through hiring, placement, scheduling, and delegation.
Maintain store and grounds presentation; manage repairs and maintenance and respond to emergencies.
Ensure compliance with applicable laws and regulations concerning store operations and products, as well as company policies.
Ensure staff understand store technology and software and coordinate with IT support to resolve system problems.
Complete special assignments and other tasks as assigned.
Assign daily operational responsibilities and set expectations for store team members and assistant managers.
Analyze financial and performance data, develop plans to increase sales and control costs, and review KPIs for discussion with district management.
Analyze asset-protection data and implement plans to reduce loss.
Analyze pharmacy performance and work with the pharmacy manager to improve results, providing support during busy periods, including serving as a pharmacy technician when necessary and legally permitted.
Analyze clinic performance indicators and work with the Clinic Coordinator or Manager to support performance.
Identify sales opportunities and manage inventory in anticipation of sales trends and seasonal changes.
Manage team performance, goals, feedback, recognition, and career progression; make hiring, promotion, and termination decisions.
Ensure timely completion of required training, provide coaching, address discipline issues, and work with Employee Relations and Human Resources as appropriate.
Develop employee performance plans, monitor and approve team-member compensation, promote teamwork, and communicate regularly with staff.
Ensure fair treatment and compliance with corporate policies and applicable employment laws.
Participate in company and on-the-job training, including completing Walgreens School of Operations within six months of starting in the Store Manager position, and follow performance improvement plans.
Obtain pharmacy technician registration or licensure as required by state law and pursue PTCB or ExCPT certification when required by the state.
Pursue self-development in retail, management, and pharmacy.
Serve as a liaison between district, corporate, and store teams; communicate requests, feedback, and initiatives.
Conduct community outreach and assist the District Manager with planning and attending community events.