Store Manager

ACE Cash Express•Austin, TX

11d

About The Position

The Store Manager serves as the face of ACE Cash Express, providing customer service, facilitating sales, building professional relationships with customers, and developing in-depth knowledge of the company’s lending (where applicable), check cashing, and card services. The role manages store operations and performance, supports and trains employees, and promotes ACE’s financial products and services. Store Managers work independently and are accountable for overall store performance while providing exceptional service and complying with industry regulations and safety guidelines. The position may occasionally require travel to other stores. Employees must be able to work 10–12 hours in a confined work area, subject to state-specific labor laws. Physical tasks include standing for extended periods, sitting, walking, reaching, stooping, bending, verbal communication, and active listening. Employees must be able to see clearly at close and distant ranges and adjust focus, and may occasionally lift or move up to 25 pounds. Reasonable accommodations may be made to enable individuals to perform the essential functions.

Requirements

High school diploma or equivalent.
Ability to work independently and accept accountability for overall store performance.
Ability to listen actively, communicate effectively, and empathize with customers.
Ability to understand ACE’s range of financial products and services.
Ability to perform the physical demands of the role, including standing for extended periods and occasionally lifting or moving up to 25 pounds.
Ability to work 10–12 hours in a confined work area, subject to state-specific labor laws.

Nice To Haves

Two or more years of retail experience is beneficial.
Proficiency in Spanish is welcomed in most markets.

Responsibilities

Understand customers’ needs and recommend appropriate ACE products and services.
Provide customer service, facilitate sales, and build professional relationships with customers.
Support Sales Associates and guide them toward success in their roles.
Use active listening, clear communication, and empathy in customer interactions.
Manage store operations and drive overall store performance, including applicable cash handling, check cashing, lending, bill pay, and card services.
Maintain accuracy, confidentiality, and compliance with industry regulations and safety guidelines.
Promote ACE financial services through cross-selling and marketing strategies, including community marketing.
Train and support store employees in product knowledge.

Benefits

Medical coverage for eligible full-time associates, subject to plan requirements.
Dental coverage for eligible full-time associates, subject to plan requirements.
Vision coverage for eligible full-time associates, subject to plan requirements.
Paid time off for eligible full-time associates, subject to plan requirements.
Paid holidays for eligible full-time associates, subject to plan requirements.
Sundays off.
Flexible schedules.
Tuition reimbursement for eligible full-time associates, subject to plan requirements.
Short-term disability coverage for eligible full-time associates, subject to plan requirements.
Long-term disability coverage for eligible full-time associates, subject to plan requirements.
Basic life and AD&D coverage for eligible full-time associates, subject to plan requirements.
All associates are eligible to participate in the 401k plan, subject to the plan document.