Store Manager

CVS Health•Jonesboro, GA

1d•$53,000 - $83,000

About The Position

The Store Manager is responsible for the total, efficient, and profitable operation of a CVS Pharmacy and/or health and beauty aide store. The role oversees store crews, customer service, merchandising, loss prevention, daily operations, human resources, and financial reporting. The Store Manager develops and evaluates employees, ensures compliance with company policies and applicable laws, and analyzes store performance to implement improvements. The position is full-time, with 45 anticipated weekly hours. Work schedules are flexible according to store needs and operating hours and may include first- and second-shift work, as well as early morning or overnight shifts at some locations for merchandise deliveries. The typical annual base salary range is $53,000–$83,000. The position is also eligible for a CVS Health bonus, commission, or short-term incentive program.

Requirements

Deductive reasoning ability, advanced analytical skills, and computer skills.
Advanced communication, leadership, and supervision skills.
Ability to perform scheduling, control, and planning, and to influence others.
Ability to work with people, work precisely, and solve problems effectively.
Ability to work flexible schedules, including first- and second-shift work and, at some locations, early morning and/or overnight shifts for merchandise deliveries.
High school diploma or equivalent required.

Nice To Haves

At least one year of supervisory experience in retail, food service, restaurant, or customer service, or at least one year of work experience in these business types; supervisory experience is preferred.
College degree preferred.

Responsibilities

Lead, supervise, assign, and direct store crew activities; communicate information to crew and supervisors in an open and timely manner.
Assist customers with questions, problems, and complaints; resolve customer relations issues according to company policy and promote a positive shopping experience.
Price and stock merchandise; reset departments to planograms; organize promotional and seasonal displays, signing, and off-shelf merchandise.
Protect store assets and control access to register keys, door keys, alarm codes, and safe combinations; secure the store and set alarms at closing.
Conduct cash verifications and register-related checks; analyze cashier reports; identify and respond to shoplifting and administer internal loss-prevention programs and systems.
Maintain price accuracy and perform price audits; monitor employee bag checks, lockers, purchase receipts, and electronic article surveillance.
Respond to management information system requests; review electronic journals; access, input, retrieve, and analyze computer information.
Order regular and promotional merchandise, maintain appropriate inventory levels, work reserve stock, and load and unload deliveries.
Prepare cash reports and weekly summaries; develop sales and hours forecasts; verify and document merchandise billing, returns, and inter-store transfers.
Operate the cash register; execute and document cash and check pulls, deposits, returned-check payments, and related transactions; deliver deposits, obtain bank change, and maintain a balanced imprest fund.
Schedule store activities and prepare weekly work schedules based on budgeted hours; execute weekly payroll.
Ensure compliance with company policies and procedures and federal and state laws; prepare, complete, and distribute required reports and records.
Open and close the store; conduct store walkthroughs and prioritize tasks; attend district or regional meetings; make outside-vendor payments as appropriate; and supervise or perform rubbish removal.
Train, develop, and evaluate crew members, supervisors, and Assistant Managers; complete required human resources information system documentation.
Recruit, select, hire, train, develop, evaluate, and terminate hourly non-exempt employees; supervise Assistant Manager development and conduct performance appraisals for directly assigned personnel.
Recommend wage rates and promotions for hourly non-exempt employees; ensure employee safety and arrange treatment for work injuries; coach employees and conduct counseling discussions.
Develop short- and long-term staffing strategies; maintain a workplace free from discrimination and harassment; keep accurate, current store personnel records.
Analyze operating reports and documents, recommend and implement store performance improvements, prepare for physical inventory, complete and analyze Business Reviews, and develop and execute corrective plans.