Store Manager

Walgreens•Tampa, FL

7d•$56,500 - $125,000

About The Position

The Store Manager manages the operation of a Walgreens store, improving sales, profitability, and image through merchandising, protection of store assets, hiring and developing team members, and delivering a distinctive customer and patient experience. The role oversees store and pharmacy operations, finances, inventory, merchandising, compliance, staffing, and facilities. It also analyzes business and pharmacy performance, develops plans to increase sales and control costs, and manages team member performance and development. The Store Manager serves as a communication link among the store, district, and corporate teams, conducts community outreach, and supports community events. The role requires participation in company and on-the-job training, including completion of Walgreens School of Operations within six months of starting in the position. Pharmacy technician registration or licensure, or another specified pharmacy credential, must be obtained as required by state law and within the stated timeframe.

Requirements

Bachelor’s degree and 3 years of retail management experience, or high school diploma/GED and 5 years of retail management experience.
Obtain the pharmacy credential required by state law: licensed pharmacy technician, pharmacy assistant in Washington state, or licensed RPh. The credential must be obtained as soon as possible under state requirements and no later than 12 months after starting as Store Manager.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Complete Walgreens School of Operations within six months of starting in the Store Manager position.
Comply with applicable laws, regulations, and company policies.

Nice To Haves

Bachelor’s degree.
PTCB or ExCPT certification.
Three years of retail management experience, including supervising others, managing work, and assigning work.
Licensed pharmacy technician as required by state, pharmacy assistant in Washington state, or licensed RPh.

Responsibilities

Monitor customer service, coach team members, develop improvement plans, greet customers and clinic patients, and resolve complaints and special requests.
Supervise store and pharmacy operations, including shift changes, task delegation, and team scheduling.
Oversee store funds, cash handling, bank withdrawals, armored car pickups, deposits, change orders, bookkeeping, invoices, cash reports, and time records.
Plan and supervise merchandising, including displays, promotional space, pricing, signage, and seasonal sets and resets.
Analyze inventory trends and manage ordering, stocking, liquidation, and transfers to prevent stockouts and overstock.
Ensure execution of District Manager operational feedback and organize store work through hiring, placement, scheduling, and delegation.
Maintain clean and presentable store and grounds, manage repairs and maintenance, and respond to emergencies.
Ensure compliance with applicable laws and regulations, including those concerning alcohol, tobacco, fresh food, and pharmacy products, as well as company policies and employment laws.
Ensure team members understand store technology and software and contact IT support when systems problems arise.
Assign daily operational tasks and responsibilities and set expectations for team members and assistant managers.
Analyze financial, operational, asset protection, pharmacy, and clinic performance indicators; review KPIs and develop plans to increase sales, control costs, and reduce loss.
Work with the pharmacy manager and clinic coordinator or manager to improve performance and provide support during busy periods, including serving as a pharmacy technician when necessary and legally permitted.
Identify sales opportunities and manage inventory levels in response to demand and seasonal changes.
Manage team performance, career progression, training completion, coaching, recognition, compensation approvals, and performance plans.
Make hiring, promotion, and termination decisions; address discipline issues and engage Employee Relations and Human Resources when appropriate.
Promote teamwork and communicate regularly with team members through individual discussions and group meetings.
Attend company and on-the-job training, complete Walgreens School of Operations within six months, follow performance improvement plans, and pursue required pharmacy credentials and self-development.
Serve as a liaison among district, corporate, and store teams; conduct community outreach and assist the District Manager with community events.