Store Manager
About The Position
The Store Manager is an exempt leadership role responsible for supporting the store’s business needs and leading its sales, customer service, staffing, and operational activities. The role typically requires 40 or more hours per week across five days, including weekends, with additional hours potentially required based on staffing, customer demand, store performance, and other business needs. The manager works to build customer satisfaction and loyalty, drive store sales and promotions, oversee staffing and store goals, and maintain accurate records and financial information. The role also involves keeping up to date with developments in automotive service through paid training.
Requirements
- High school diploma or equivalent.
- Demonstrated success in retail sales management.
- Problem-solving skills related to customer complaints.
- Aptitude for managing inventory, order scheduling, and merchandising displays.
- Exceptional teammate and customer communication skills.
- Negotiation and conflict-resolution skills.
- Valid automobile driver's license at all times and ability to drive customer and company vehicles.
Nice To Haves
- Two-year college degree or equivalent.
Responsibilities
- Provide customer service.
- Drive store sales and promotions.
- Build customer satisfaction and loyalty to create results for teammates, customers, and the company.
- Understand alternative tire sourcing and competitors.
- Track and meet payroll, budgets, and store goals.
- Keep records and relevant financial information current.
- Manage, schedule, and assign staff according to their skill levels.
- Attend paid training to stay up to date with developments in the automotive service industry.
- Follow up with customers to obtain feedback and ensure they are satisfied with the service received.
- Assist customers with personal sales and complaints to support customer retention and loyalty.
- Perform other duties as assigned.
Benefits
- Medical, dental, and vision coverage starting day one.
- Paid vacation and holidays.
- On-the-job training and company-funded ASE certifications.
- Flexible work schedule.
- 401(k) match.
- On-demand daily pay program available.
- Professional development resources.
- Training and regular mentorship.
- Corporate social responsibility activities.
- Supportive onboarding experience.
- Inclusive team and engaging work environment.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
