Store Manager

Boot Barn • Bridgeville, PA

8d • Onsite

About The Position

The Store Manager champions and models Boot Barn’s Mission, Vision, and Values. This role leads store performance and delivers exceptional customer service, sales results, strong team engagement and development, and operational excellence. The Store Manager partners with District and Regional Leadership, Human Resources, and the Store Support Center to drive year-over-year growth, create a best-in-class customer experience, and maintain business profitability through effective staffing, shrink reduction, and expense management.

Boot Barn describes its workplace as a community built on togetherness, collaboration, belonging, mutual support, and shared achievement. Guided by the values of the West, the company celebrates heritage, welcomes all, and values each Partner. Its vision is to offer everyone a piece of the American spirit, one handshake at a time.

The Store Manager leads a customer-focused selling culture; develops partner product knowledge and performance; analyzes business trends and sales goals; manages staffing, scheduling, and payroll; and ensures merchandise presentation and operational procedures meet company standards. The role also supports loyalty and credit programs, community events, legal and policy compliance, and effective communication with store, district, regional, and corporate partners.

Requirements

• Associate’s degree and/or 2 to 4 years of experience in retail store management.
• Experience managing direct reports and leading teams in a selling environment.
• Strong organizational and time-management skills, including the ability to manage multiple priorities.
• Strong communication and customer-service skills.
• Availability to work a variety of shifts, including nights, weekends, and holidays, to meet business needs.
• Scheduling flexibility and willingness to work extended hours when necessary.
• Ability to travel up to 15% to support local stores, as needed.

Responsibilities

• Lead store partners in fostering a service and selling culture, exceeding customer expectations, and building long-standing customer relationships.
• Promote continuous learning through expert product knowledge and individualized training plans that develop partner competency across product categories.
• Assess local customer needs and communicate them to the District Manager.
• Analyze business trends and performance metrics to maximize sales and meet or exceed goals.
• Review sales goals with partners; provide timely coaching, actionable feedback, and recognition; and lead by example on the sales floor during peak business hours.
• Maintain adequate staffing for changing business needs while managing payroll expenses.
• Adapt to changing business needs and procedures by adjusting schedules, assessing payroll implications, implementing operational directives, training staff on new procedures and policies, and communicating with appropriate partners.
• Ensure merchandise stock levels, adjacencies, presentations, signage, and assortments comply with company visual presentation guidelines, and educate partners on those guidelines.
• Coach associates on customer engagement through the Boot Barn Credit Card and B Rewarded Loyalty Programs, and hold individuals and teams accountable for goals.
• Partner with the District Manager to plan and execute volume-driving events, including outreach to the local community and market.
• Ensure the store leadership team understands and fulfills its roles under the store’s leadership matrix.
• Complete opening and closing procedures to company standards and comply with the Time and Attendance policy and procedures.
• Demonstrate professionalism, teamwork, quality work, reliable attendance, and appropriate appearance in interactions with customers, team members, corporate partners, and vendors.
• Follow and enforce applicable local, state, and federal laws as well as company policies, procedures, and practices.
• Perform additional duties assigned by Store Manager, District Manager, or Store Support Center partners.

Benefits

• Competitive salary plus selling incentives (SPIFFS) and monthly store sales bonus opportunity.
• Merchandise discount: 50% off Exclusive Brands and 40% off third-party brands.
• Paid Time Off plan for year-round Boot Barn Partners.
• Medical, dental, vision, and life insurance.
• 401(k) plan with company matching.
• Flexible schedules and work/life balance.
• Opportunities for growth at every level; the company states it is opening 50+ new stores each year.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree