Store Manager

World Market•Winter Garden, FL

About The Position

The Store Manager leads World Market store operations and promotes a customer-first selling culture. The role is accountable for sales and profitability, team performance, the branded store experience, merchandising execution, customer loyalty and omnichannel initiatives, operational standards, inventory management, compliance, and workplace safety. The Store Manager recruits, develops, and retains a high-performance team; provides training and performance management; and builds succession plans. The role also analyzes business results, manages controllable expenses, adjusts staffing schedules to business needs, and partners to address employee issues. Additional duties may be assigned by the Field Leader. The position requires schedule flexibility, including nights and weekends according to business needs, and the ability to lift up to 40 pounds. The posting describes flexible scheduling, training, wellness resources, recognition programs, a shopping discount, and benefits that vary by eligibility and employment status.

Requirements

Leadership skills including strong customer experience behaviors, urgency, attention to detail, creative problem-solving, sound decision-making, effective delegation and validation, and the ability to execute daily priorities efficiently.
Ability to work a flexible schedule, including nights and weekends, depending on business needs.
Minimum age of 21 years.
Ability to lift up to 40 lbs.

Nice To Haves

At least 2 years of relevant leadership experience in a fast-paced specialty retail selling culture is preferred.

Responsibilities

Model and drive a customer-first selling culture through effective routines, visual brand standards, and customer engagement behaviors.
Lead the store to achieve or exceed sales and profitability goals.
Exemplify, maintain, and foster World Market’s culture and values.
Recruit, develop, and retain a high-performance, customer-focused team through training, recognition, and performance management.
Ensure a branded store experience through consistent visual execution, standards, and recovery.
Foster recognition and accountability to deliver exceptional customer experiences and drive sales results.
Achieve store sales and metric goals through regular business analysis and problem-solving.
Manage controllable store expenses and profitability components.
Validate and ensure execution of merchandising, marketing, promotional, customer loyalty, and omnichannel initiatives.
Ensure a consistent orientation and onboarding experience.
Address and resolve employee issues and concerns with appropriate partnership.
Conduct regular team assessments and succession planning to build the bench.
Establish and adjust store schedules to maximize the business environment.
Maintain operational execution, inventory management, data integrity, and compliance routines.
Maintain a safe work environment through ongoing safety training, awareness, and accountability.
Perform additional duties and responsibilities as assigned by the Field Leader.

Benefits

Flexible scheduling intended to support work-life balance.
Up to 30% shopping discount for the employee and a designated shopper.
Wellness resources.
Anniversary and recognition programs.
Hands-on training for career growth.
Medical, dental, and vision insurance, subject to benefits eligibility.
401(k) retirement savings plan, with participation available to full-time and part-time associates after three months of service.
Employee Assistance Program.
Prescription drug coverage for eligible full-time employees.
Life insurance for eligible full-time employees.
Flexible Spending programs for eligible full-time employees.
Commuter benefits for eligible full-time employees.