Store Manager

Rowan•Des Moines, IA

11d

About The Position

The Studio Manager oversees the daily operations of Rowan’s ear piercing studio at Jordan Creek Town Center. The role is responsible for delivering exceptional customer service, maintaining a clean, safe, and welcoming environment, leading and developing studio staff, and driving sales and overall studio performance. The manager works alongside the team on the selling floor, models customer-focused service, and helps customers select and style Rowan jewelry. The position includes managing staffing, schedules, recruitment, payroll accuracy, inventory, visual merchandising, safety compliance, studio budgets, and performance reporting. The manager also trains and develops team members, coordinates with corporate teams, and supports marketing initiatives, product launches, and company-wide activities. This is a full-time role with an anticipated annual base salary of $65,000–$75,000. The role requires a flexible schedule, including weekends and holidays, and involves standing for a full eight-hour shift and physical tasks such as climbing, bending, lifting, pushing, and reaching.

Requirements

3–5 years of experience in a retail management role.
Strong leadership skills and the ability to inspire, motivate, and develop a team.
A customer-focused approach and ability to lead by example while delivering exceptional customer experiences.
A proven track record of driving sales and optimizing store profitability.
Excellent customer service skills and a passion for creating memorable experiences.
Ability to work a flexible schedule, including weekends and holidays.
Ability to thrive in a fast-paced environment, adapt to multiple priorities, and meet daily standards and financial goals.
Comfort using technology, software systems, and point-of-sale systems.
Understanding of retail operations, including inventory management and visual merchandising.
Strong organizational and multitasking abilities.
Excellent verbal and written communication skills.
Proficiency with Google Suite, including Calendar, Gmail, Sheets, and Documents.
Analytical skills, including basic retail math, calculating inventory on-hand, and tracking sales.
Ability to lift up to 25 pounds and perform tasks that may include climbing ladders, bending, lifting, pushing, and reaching above and below the waist.
Ability to stand for a full eight-hour shift regularly.

Nice To Haves

Jewelry experience.
Experience in a similar service-oriented retail environment.
Knowledge of health and safety regulations, particularly those related to piercing.

Responsibilities

Create a warm, welcoming, celebratory atmosphere; greet and engage customers and deliver memorable ear-piercing experiences.
Work alongside the team on the selling floor, lead by example, and help customers and their friends and family choose and style Rowan jewelry.
Handle customer inquiries, concerns, and complaints professionally, with a focus on customer satisfaction.
Maintain a clean, welcoming, safe, neat, and organized studio and selling floor.
Engage with the local community to drive brand awareness, traffic, and appointments.
Lead, coach, and develop Nurse Piercers and Sales Associates to deliver exceptional service and follow clinical safety standards and protocols.
Meet studio targets and oversee overall performance, driving revenue growth and a performance-oriented culture through clear expectations and goals.
Foster a positive and inclusive team culture that reflects Rowan’s values and mission, and help team members meet and exceed their goals.
Schedule staff within labor allocations, ensure optimal coverage and payroll-plan compliance, audit payroll accuracy, manage time-off requests, and address staffing issues.
Recruit for open studio positions.
Oversee inventory management and compliance with policies and standard operating procedures; maintain POS accuracy and use loss-prevention measures.
Meet or exceed individual and studio sales targets and performance metrics, including average order value and revenue to target; increase customer lifetime value by communicating product and service value and converting piercing customers to jewelry customers.
Drive sales and profitability through optimized appointments, inventory sell-through, and appropriate daily team coverage.
Ensure visual merchandising standards, product presentation, displays, and fixtures meet brand guidelines.
Ensure compliance with health and safety regulations, particularly those related to ear-piercing procedures.
Train and onboard new staff on procedures, safety protocols, customer experience standards, and product knowledge.
Use coaching and feedback to develop a diverse team and provide ongoing training and development opportunities.
Prepare and submit reports on studio performance, including sales, customer feedback, and operational opportunities.
Manage studio budgets, track expenses, and ensure financial targets are met.
Coordinate with corporate teams on marketing initiatives, product launches, and company-wide activities.