Store Manager

Circle K•Grand Prairie, TX

6d•Onsite

About The Position

The Store Manager leads store operations and directly supervises two or more full-time employees. The role oversees hiring, training, scheduling, employee development, customer service, store presentation, safety, communications, inventory, reporting, and financial performance. The manager develops action plans to meet store objectives, maintains professional relationships with suppliers and the community, and ensures employees follow company standards and complete required training. The position requires regular on-site attendance and approximately 50 hours of work per week, with availability for all shifts, weekends, and holidays.

Requirements

High school diploma or equivalent plus 1 to 2 years of retail work experience, or an equivalent combination of education, training, and work experience; listed as preferred.
Ability to supervise and train employees in the use of equipment, tools, and materials described in the Customer Service Representative, Lead CSR, and Store Assistant job descriptions.
Ability to supervise and manage functions described in the Customer Service Representative, Lead CSR, and Store Assistant job descriptions.
Ability to use a computer or acquire the skills needed for store computer use, including reports, inventory control, cash control, and employment-related forms.
Valid driver's license and dependable transportation.
Open availability.
Ability to communicate orally and in writing in English.
Ability to perform the essential duties and physical functions of the position and work in the described conditions.
Ability to operate a motor vehicle.
Ability to sit for long periods.
Ability to work a minimum of 50 hours per week.
Ability to work all shifts, weekends, and holidays.
Ability to work alone with minimum direction and periodic supervision.

Nice To Haves

Food Server certificate, such as ServSafe, and Food Safety Management certification may be required.

Responsibilities

Directly supervise the activities of two or more full-time employees, including assistant managers, lead representatives, and customer service representatives.
Recruit, hire, train, counsel, mentor, motivate, and manage employees using non-discriminatory practices.
Assign and manage tasks to keep the store clean, stocked, organized, and maintained according to company standards.
Schedule employees according to company guidelines and business needs to maximize customer service and maintain the store image.
Develop positive, professional relationships with suppliers.
Promote excellent customer service and resolve complaints promptly and professionally.
Maintain regular and predictable on-site attendance and promote a safe, positive image in the neighboring community.
Prepare timely employee performance appraisals and provide performance-based feedback at required check-ins and anniversaries.
Train employees in customer service, store image, marketing execution, safety, cash awareness, and company expectations; ensure required training is completed on time.
Ensure employees receive timely communications and hold ongoing communication meetings with store employees and the District Manager.
Evaluate store needs and develop action plans to achieve objectives.
Organize and maintain store files and manuals.
Ensure required and requested reports are completed accurately and on time.
Ensure merchandise is stocked, attractively displayed, and correctly priced, and that required employment posters and signs are accessible.
Analyze daily sales and expenses, take action to maximize sales and net profits, budget and forecast P&L lines, and manage merchandise margins.
Safeguard and account for money received and disbursed, conduct other financial analyses, and notify the District Manager of sales, cash, inventory, or operating discrepancies.
Perform other duties as assigned.