Open Jobs Store Manager, North Creek Plaza

Sephora • Laredo, TX

5d • Onsite

About The Position

The Store Manager leads store operations, develops and coaches the team, and elevates the client experience at Sephora’s North Creek Plaza location in Laredo, Texas. This salaried, exempt role oversees daily operations in a dynamic, high-volume retail environment, with responsibility for sales, profitability, team performance, and operational standards. The position is on-site and requires availability for evenings, weekends, and holidays.

The Store Manager recruits and develops an inclusive, high-performing team; provides performance feedback and mentorship; and builds a culture of continuous learning, accountability, and engagement. The role also delivers outstanding client service, resolves concerns, supports loyalty and personalized experiences, maintains an immaculate and visually inspiring store, ensures compliance with policies and brand guidelines, and optimizes inventory and staffing resources.

The annual base salary range is $78,200 to $95,750. Employees in this position may also be eligible for bonuses. Benefits include medical, dental, and vision coverage; disability and life insurance; a 401(k) with a 4% match; FSA and HSA programs; a student debt retirement plan; paid vacation and sick time and protected leave; training, tuition reimbursement, and leadership development; merchandise and service discounts and product opportunities; mental health and financial coaching; and volunteer and donation matching. Some benefits have eligibility requirements and may depend on job classification and length of employment.

Requirements

• Demonstrated success in high-volume, complex retail or hospitality environments.
• Ability to set strategic direction, champion store culture, drive store results, and execute business plans to achieve targets.
• Ability to recruit, inspire, and develop talent and foster a collaborative atmosphere that delivers results.
• Strong communication and interpersonal skills, including the ability to build trust and clarity with teams and senior leadership.
• Ability to manage conflict, facilitate complex discussions, and ensure alignment.
• Ability to mentor and coach teams, provide feedback, and foster learning and accountability.
• Experience creating personalized client experiences that support loyalty and satisfaction while balancing operations and business growth.
• Availability to work evenings, weekends, and holidays.
• Ability to lift and carry up to 50 pounds, bend and stretch to stock shelves, stand and walk the sales floor for an entire shift, work in a fragrance-filled environment, and handle and apply products to clients, with or without accommodation.

Responsibilities

• Oversee daily store operations to deliver an elevated client experience and drive sales and profitability.
• Lead, coach, inspire, and empower a diverse team to meet performance goals and foster growth and accountability.
• Attract, recruit, and onboard talent to build an inclusive team that represents Sephora’s values and delivers signature service.
• Conduct performance appraisals and provide actionable feedback and mentorship to support team members’ development and engagement.
• Promote continuous learning through coaching, open dialogue, and access to resources for associates and leaders.
• Deliver outstanding client service, resolve concerns, and promote engagement through loyalty programs and personalized experiences.
• Maintain a visually inspiring and immaculate store environment and ensure compliance with policies, procedures, and brand guidelines.
• Optimize inventory and staffing resources and adapt to changing priorities and opportunities.

Benefits

• Medical, dental, and vision coverage
• Disability insurance
• Life insurance
• 401(k) with 4% match
• Flexible spending account (FSA) and health savings account (HSA) programs
• Student Debt Retirement plan, with student loan payments qualifying to earn Sephora’s 401(k) match
• Paid vacation time
• Paid sick time
• Protected leave
• Training
• Tuition reimbursement
• Leadership development
• 30% discount on merchandise and services
• Opportunities for free products or gratis
• Flash sale discounts on LVMH brand products
• Free mental health and financial coaching resources with 24/7 access
• Volunteer and donation matching
• Bonus eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed