Open Jobs Store Manager- Orland

Sephora•Orland Park, IL

1d•$90,200 - $110,550•Onsite

About The Position

The Store Manager leads the store’s operations, team, client experience, and community presence. This role oversees daily operations in a high-volume retail environment, driving sales and profitability while delivering an elevated client experience. The Store Manager recruits, develops, coaches, and empowers a diverse team; supports performance and continued learning; and ensures the store meets Sephora’s standards, policies, procedures, and brand guidelines. The role also optimizes inventory and staffing resources and adapts to changing business priorities. This is an on-site position at 730 Square Drive, Orland Park, Illinois. The role requires availability for evenings, weekends, and holidays, as well as lifting and carrying up to 50 pounds, bending and stretching to stock shelves, standing and walking the sales floor for an entire shift, working in a fragrance-filled environment, and handling and applying products to clients, with or without accommodation. The annual base salary range is $90,200 to $110,550. Employees may also be eligible to earn bonuses. The posting notes a minimum posting period of five days.

Requirements

Demonstrated success in a high-volume, complex retail or hospitality environment, including the ability to set strategic direction, champion store culture, drive store results, and execute business plans.
Strong leadership and business acumen, including the ability to recruit, inspire, and develop talent.
Exceptional communication and interpersonal skills, including the ability to build trust and alignment, manage conflict, and facilitate complex discussions with teams and senior leadership.
Passion for developing others through mentorship, real-time coaching, feedback, and a culture of learning and accountability.
Experience creating personalized client experiences that foster loyalty and satisfaction while balancing operations with business growth.
Ability to work on-site at 730 Square Drive, Orland Park, Illinois, and be available for evenings, weekends, and holidays.
Ability to lift and carry up to 50 pounds, bend and stretch to stock shelves, stand and walk the sales floor for an entire shift, and work in a fragrance-filled environment.
Ability to handle and apply products to clients, with or without accommodation.

Responsibilities

Oversee daily store operations to deliver a seamless, elevated client experience and drive sales and profitability.
Lead, coach, inspire, and empower a diverse team, fostering growth, accountability, and achievement of performance goals.
Attract, recruit, and onboard talent to build an inclusive team that reflects Sephora’s values and delivers signature service.
Conduct performance appraisals and provide actionable feedback and mentorship to support team members’ development and engagement.
Encourage continuous learning through coaching, open dialogue, and access to resources for associates and leaders.
Deliver outstanding client service, resolve concerns, and promote engagement through loyalty programs and personalized experiences.
Maintain a visually inspiring and immaculate store environment and ensure compliance with policies, procedures, and brand guidelines.
Optimize inventory and staffing resources and adapt to changing priorities and opportunities.
Set strategic direction, champion store culture, drive store results, and execute business plans to achieve targets.

Benefits

Medical, dental, and vision coverage.
Disability and life insurance fully covered by Sephora.
401(k) with 4% match.
Flexible spending and health savings account programs.
Student Debt Retirement plan, with qualifying student loan payments eligible to earn Sephora’s 401(k) match.
Vacation and sick paid time off and protected leave.
Training, tuition reimbursement, and leadership development.
30% discount on merchandise and services, opportunities for free products or gratis, and flash sale discounts on LVMH brand products.
Free mental health and financial coaching resources with 24/7 access to Modern Health and Financial Finesse.
Volunteer and donation matching.
Potential eligibility for bonuses.