Store Manager- Orland

Sephora•Orland Park, IL

3d•$90,200 - $110,550•Onsite

About The Position

The Store Manager leads the Orland Sephora store and is responsible for daily operations, team development, client experience, and business results in a dynamic, high-volume retail environment. The role drives sales and profitability while maintaining an elevated, seamless client experience and a visually inspiring, immaculate store that meets Sephora’s policies, procedures, and brand guidelines. The Store Manager recruits, onboards, coaches, and develops a diverse, high-performing team; conducts performance appraisals and provides actionable feedback and mentorship; and fosters continuous learning, accountability, and an inclusive store culture. The role resolves client concerns, promotes loyalty programs and personalized experiences, and optimizes inventory and staffing resources while responding to shifting business priorities. This is an on-site role at 730 Square Drive, Orland Park, Illinois. Availability is required for evenings, weekends, and holidays. The position requires lifting and carrying up to 50 pounds, bending and stretching to stock shelves, standing and walking the sales floor for the entire shift, working in a fragrance-filled environment, and handling and applying products to clients, with or without accommodation. The annual base salary range is $90,200 to $110,550, and employees may also be eligible for bonuses.

Requirements

Demonstrated success in a high-volume, complex retail or hospitality environment, with the ability to set strategic direction, champion store culture, drive store results, and execute business plans.
Strong leadership and business acumen, including the ability to recruit, inspire, and develop talent.
Exceptional communication and interpersonal skills, including building trust and alignment, managing conflict, and facilitating complex discussions with teams and senior leadership.
Passion for developing others through mentorship, real-time coaching, feedback, and a culture of learning and accountability.
Experience creating personalized client experiences that build loyalty and satisfaction while balancing operations and business growth.
Availability to work evenings, weekends, and holidays.
Ability to lift and carry up to 50 pounds, bend and stretch to stock shelves, stand and walk the sales floor for an entire shift, work in a fragrance-filled environment, and handle and apply products to clients, with or without accommodation.

Responsibilities

Oversee daily store operations to deliver an elevated client experience and drive sales and profitability.
Lead, coach, inspire, and develop a diverse team, supporting growth, accountability, and performance goals.
Attract, recruit, and onboard talent to build an inclusive team that reflects Sephora’s values and service standards.
Conduct performance appraisals and provide real-time feedback and mentorship.
Foster continuous learning through coaching, open dialogue, and resources for associates and leaders.
Deliver outstanding client service, resolve concerns, and promote engagement through loyalty programs and personalized experiences.
Maintain a visually inspiring, immaculate store and ensure compliance with policies, procedures, and brand guidelines.
Optimize inventory and staffing resources and adapt to changing priorities and opportunities.
Set strategic direction, champion store culture, drive store results, and execute business plans to achieve targets.

Benefits

Medical, dental, and vision coverage for employees and dependents.
Company-paid disability and life insurance.
401(k) plan with a 4% company match.
Flexible spending account (FSA) and health savings account (HSA) programs.
Student Debt Retirement plan, allowing qualifying student loan payments to earn the company 401(k) match.
Vacation paid time off, sick paid time off, and protected leave.
Training, tuition reimbursement, and leadership development.
30% discount on merchandise and services, opportunities for free products or gratis, and flash sale discounts on LVMH brand products.
Free mental health and financial coaching resources with 24/7 access to Modern Health and Financial Finesse.
Volunteer and donation matching.
Potential eligibility for bonuses.