Store Manager

Safelite • Watertown, NY

7d

About The Position

The Store Manager leads all retail store operations with a focus on quality and service to ensure customers have a memorable experience. The role provides people leadership, coaching, cash and expense management, inventory control, loss prevention, safety oversight, and responsibility for store appearance. The position also oversees daily store operations, drives team performance against company goals and key performance indicators, supports technician training and quality, and responds to customer complaints and warranty issues.

Requirements

• High school diploma, GED, or equivalent, or 5–7 years of leadership or supervisory experience (preferred).
• Valid state-issued driver’s license required.
• At least 3 years of leadership experience, with an innovative approach to incenting performance.
• 3–5 years of experience in retail or service center environments.
• Proficiency with Microsoft Office Suite, web applications, and general office equipment.
• Excellent communication skills, including the ability to influence, persuade, engage, and have crucial conversations with a mobile workforce.
• Comfort working outdoors in a variety of weather conditions.
• Maintain a professional appearance and wear personal protective equipment.
• Able to lift and carry up to 35 pounds for short periods, work at elevated heights, and remain on one’s feet for extended periods.

Nice To Haves

• Automotive experience preferred.
• High school diploma, GED, or equivalent, or 5–7 years of leadership or supervisory experience (preferred).

Responsibilities

• Oversee daily store operations, including opening and closing procedures, work order management, CICO (Check-In, Check-Out) procedures, customer service, staffing and scheduling, inventory management, and proper cash handling.
• Drive team performance to meet or exceed KPIs and company goals, including Net Promoter Score, Time to Serve, job completion, customer conversion, quality metrics, and regulatory compliance.
• Work with other field leaders to ensure technicians are SafeTech™ certified and use training, retraining, and coaching to support quality installations and repairs.
• Provide guidance and positive reinforcement on proper vehicle and equipment maintenance and required recordkeeping.
• Occasionally collaborate with marketing associates to ensure appropriate materials are displayed.
• Respond promptly to client complaints and warranty issues to provide world-class customer service.
• Perform other duties as assigned.

Benefits

• Competitive weekly pay and bonus opportunities.
• Benefits package valued at more than $10,000, including a 401(k) plan with company matching and medical coverage plans.
• Paid time off programs and company holidays.
• Paid volunteer days.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and tools and resources needed for success.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED