Store Manager - Outlets of Des Moines

Pandora•Des Moines, IA

2d•$55,000 - $69,000

About The Position

The Store Manager at Pandora’s Outlets of Des Moines store leads the store team and is immersed in the brand, culture, and products while delivering exceptional customer experiences. The role includes spending time on the sales floor, engaging with customers, driving sales, and coaching and managing Assistant Store Managers, Sales Leads, and Sales Associates. The Store Manager drives individual and store sales, achieves commercial targets and KPIs, builds customer loyalty, and creates memorable shopping experiences through strong product knowledge. The role also includes recruiting and developing talent, providing feedback and guidance, partnering with the Divisional Sales Manager and Human Resource team on performance and policy matters, and overseeing visual merchandising and operational processes. The schedule is flexible and includes nights, weekends, and holidays. The position involves extended periods of standing and lifting more than 50 pounds.

Requirements

At least 3–5 years of experience as a Store Manager in a high-performance selling environment.
Strong written and verbal communication skills.
Ability to connect with people at all levels of the organization.
Business acumen and analytical thinking, with the ability to deliver positive results.
Skills in recruiting, retaining, and developing teams, including succession planning and internal mobility.
Knowledge of Microsoft Office 365 Suite and retail point-of-sale systems.
At least 18 years old and able to provide proof of identity and eligibility to work.
Ability to work a flexible schedule that includes nights, weekends, and holidays.
Ability to stand for extended periods and lift more than 50 pounds; must arrive at work on time.

Responsibilities

Lead and coach Assistant Store Managers, Sales Leads, and Sales Associates.
Engage with customers on the sales floor and drive individual and store sales goals.
Exceed commercial targets and key performance indicators.
Deliver excellent customer experiences through product knowledge and brand loyalty.
Provide real-time feedback and guidance to support individual and store performance.
Recruit, retain, and develop talent, including seasonal and core hiring and succession planning.
Partner with the Divisional Sales Manager and Human Resource team to address performance issues and policy violations.
Ensure timely implementation of visual merchandising directives and efficient operational processes.
Support continuous talent development.
Perform other duties as assigned.