Store Manager

Walgreens•Albuquerque, NM

10d•$56,500 - $125,000

About The Position

The Store Manager manages the operation of a Walgreens store and is responsible for improving sales, profitability, and the store’s image through merchandising, asset protection, team member selection and development, and delivery of a distinctive customer and patient experience. The role oversees the store and pharmacy, including daily operations, staffing, scheduling, cash control, bookkeeping, merchandising, inventory, receiving, store upkeep, regulatory compliance, and technology systems. The Store Manager monitors business and pharmacy performance, reviews key performance indicators, analyzes financial and asset-protection data, and develops plans to grow sales, control costs, and reduce loss. The manager leads team members through hiring, performance management, training, coaching, recognition, and communication, and serves as a liaison between the store, district, corporate, and the community. The position also requires participation in company training and obtaining pharmacy technician registration or licensure as required by state law.

Requirements

Bachelor’s degree and 3 years of retail management experience, or a high school diploma/GED and 5 years of retail management experience.
Pharmacy technician license as required by state law, pharmacy assistant status in Washington state, or pharmacist licensure as soon as possible under state law and no later than 12 months from the Store Manager position start date.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.

Nice To Haves

Bachelor’s degree.
PTCB or ExCPT certification.
Three years of retail management experience, including supervising others, managing work, and assigning work.
Pharmacy technician license as required by state law, pharmacy assistant status in Washington state, or pharmacist licensure.

Responsibilities

Monitor customer service, coach team members, develop improvement plans, greet customers and clinic patients, model service practices, and resolve customer complaints and special needs.
Supervise store and pharmacy operations, including opening, closing, shift changes, task delegation, and team member scheduling.
Oversee store funds, register counts, bank withdrawals, armored car pickups, safe deposits, change orders, bookkeeping, invoices, cash reports, and time records.
Plan and implement merchandising sets, resets, displays, promotions, pricing, signage, and seasonal merchandising.
Analyze inventory trends and manage ordering, stock levels, stock liquidation, receiving, stocking, pricing, returns, and merchandise transfers.
Ensure execution of District Manager operational feedback and organize store staffing, work assignments, and delegated tasks.
Maintain clean and presentable store and grounds; manage repairs and maintenance and respond to emergencies.
Manage location operations in compliance with applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Ensure staff know the relevant computer systems and software and contact information technology support when systems problems arise.
Assign daily operational responsibilities and tasks and set expectations for store team members and assistant managers.
Analyze financial and performance data, review key performance indicators daily, and develop plans to increase sales, control costs, and reduce asset-protection loss.
Work with the pharmacy manager to improve pharmacy performance and provide support during busy periods, including serving as a pharmacy technician when necessary and legally permitted.
Work with the Clinic Coordinator or Manager to support clinic performance.
Identify sales opportunities and manage inventory in anticipation of demand, fast-selling items, and seasonal changes.
Manage team member performance, responsibilities, goals, feedback, recognition, and career progression; make hiring, promotion, and termination decisions.
Ensure timely completion of required training, coach team members, address discipline issues, develop performance plans, and monitor and approve compensation.
Promote teamwork, motivate team members, apply policies and employment laws fairly, and communicate regularly with staff.
Participate in company and on-the-job training, complete Walgreens School of Operations within six months in the Store Manager position, follow performance improvement plans, and pursue self-development.
Obtain pharmacy technician registration or licensure as required by state law and pursue PTCB or ExCPT certification when required by state.
Serve as a liaison between the district, corporate, and store; conduct community outreach and assist the District Manager with planning and attending community events.
Complete special assignments and other tasks as assigned.