Store Manager

Walgreens•Norfolk, VA

About The Position

The Store Manager oversees the operation of a Walgreens store, improving sales, profitability, and store image through merchandising, asset protection, team-member selection and development, and delivery of a distinctive customer and patient experience. The role supervises store and pharmacy operations, including scheduling, financial controls, merchandising, inventory, receiving and stocking, maintenance, regulatory compliance, and execution of operational feedback. The Store Manager analyzes business and pharmacy performance, develops plans to grow sales and control costs, and manages team-member performance, training, career progression, and communications. The position also serves as a liaison among the store, district, corporate, and community. The manager must complete Walgreens School of Operations within six months of starting in the position and obtain pharmacy technician registration or licensure as required by applicable state law, or meet the stated state-specific alternative.

Requirements

Either a bachelor's degree and three years of retail management experience, or a high school diploma/GED and five years of retail management experience.
Three years of retail management experience, including supervising others and managing and assigning work.
Licensed pharmacy technician as required by state law, pharmacy assistant in Washington state, or licensed pharmacist as soon as possible under state requirements and no later than 12 months after starting the Store Manager position.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.

Nice To Haves

Bachelor's degree.
PTCB or ExCPT certification.

Responsibilities

Monitor, analyze, and improve customer service in retail and pharmacy; greet customers and clinic patients, model service best practices, and resolve complaints and special needs.
Supervise store and pharmacy operations, including opening and closing, shift changes, task delegation, and team-member scheduling.
Oversee store financial controls and bookkeeping, including register counts, bank withdrawals, armored-car pickups, safe deposits, change orders, ledgers, invoices, cash reports, and time records.
Plan and implement merchandising sets, resets, revisions, displays, promotional spaces, and pricing.
Analyze inventory trends and oversee ordering, stocking, liquidation, receiving, pricing, returns, and merchandise transfers to manage stock and avoid shortages or overstock.
Execute District Manager operational feedback and organize store staffing through hiring, placement, scheduling, and delegation.
Maintain clean and presentable store grounds; manage repairs and maintenance and respond to emergencies.
Ensure strict compliance with applicable laws and regulations, including those covering alcohol, tobacco, fresh food, and pharmacy products, as well as company policies and procedures.
Ensure staff understand store computer systems and software; contact information technology support to resolve system problems.
Complete special assignments and other tasks as assigned.
Assign daily operational responsibilities and set expectations for store team members and assistant managers.
Analyze financial, performance, asset-protection, pharmacy, and clinic indicators; review KPIs and develop action plans to increase sales, control costs, reduce loss, and improve performance.
Work with the pharmacy manager to improve pharmacy performance and provide support during busy periods, including serving as a pharmacy technician when necessary and legally permitted.
Work with the Clinic Coordinator or Manager to support clinic performance.
Identify sales opportunities and manage inventory in response to demand and seasonal changes.
Manage team-member performance by assigning responsibilities, setting goals, observing performance, providing feedback and recognition, and managing career progression.
Ensure timely completion of required training, coach team members, and make hiring, promotion, and termination decisions.
Address employee issues and discipline, consult Employee Relations and Human Resources as appropriate, and develop and follow up on performance plans.
Monitor and approve team-member compensation and promote teamwork and motivation.
Ensure fair treatment and compliance with corporate policies and employment laws; communicate regularly with team members and encourage open communication.
Participate in company and on-the-job training, complete Walgreens School of Operations within six months in the role, and follow performance improvement plans from the District Manager.
Obtain pharmacy technician registration or licensure as required by state law, or meet the stated state-specific alternative; pursue PTCB or ExCPT certification as required.
Serve as a liaison among the district, corporate, and store; respond to requests, provide feedback, and implement initiatives.
Conduct community outreach and assist the District Manager with planning and attending community events.