Store Manager, Austin

Hill House Home•Austin, TX

1d•Onsite

About The Position

Hill House is seeking a proactive Store Manager to lead the retail team at its upcoming Austin, Texas store. The Store Manager will represent the brand, build internal and external relationships, foster an exceptional service culture, and coach and mentor store associates. The role leads daily store operations, drives sales performance, and ensures operational excellence, including inventory management and reporting. This is a full-time position with a retail schedule that includes weekends. The role also requires flexibility to work evenings and holidays. Hill House describes the opportunity as working in a vibrant, fast-paced environment representing a prestigious brand, with competitive salary, comprehensive benefits, and opportunities for career growth in retail management.

Requirements

At least 7 years of sales management experience in the retail industry.
Experience working in a fast-paced environment with meticulous attention to detail.
Proven ability to drive sales, deliver exceptional client experiences, and build, lead, and motivate high-performing teams.
Strong business acumen and ability to analyze data and trends to make informed decisions.
Self-motivated, with exceptional communication skills and a motivational attitude; passionate about people development and growth.
Excellent collaboration and delegation skills and sound decision-making abilities in high-pressure situations.
Flexibility, initiative, and strong organizational skills to plan and execute short- and long-term projects aligned with global strategy.
Embraces a culture of learning and advocacy.
Maintains a positive attitude and represents the Hill House Home brand.
Has lived experiences with people from different backgrounds and diverse teams.
Flexibility to work retail hours, including evenings, weekends, and holidays.

Nice To Haves

Bachelor's degree preferred.

Responsibilities

Lead by example on the sales floor, engage with clients, and ensure high service standards and client experience goals are met.
Monitor daily, weekly, and monthly sales performance, identify trends, develop action plans, and communicate strategies aligned with sales and profitability goals.
Collaborate with marketing, eCommerce, creative, and operations partners to address business goals and needs.
Foster a client-focused environment and implement CRM initiatives to retain and develop high-potential clients.
Develop and collaborate on client retention and acquisition goals, and ensure associates meet client capture and clienteling goals.
Capture meaningful client data to support personalized client development.
Lead store operations in accordance with company policies and procedures, maintaining operational and visual merchandising standards.
Manage inventory to align stock levels with sales goals and product launches.
Oversee budgeting, expense control, reporting, scheduling, and payroll to maximize profitability.
Ensure compliance with company policies, including cash handling, register procedures, and brand, styling, and language standards.
Attract and retain a high-performing team and build a talent pipeline through coaching and development plans.
Conduct regular performance reviews, set team goals, and foster continuous learning and improvement.
Handle employee relations issues in partnership with headquarters.