Store Manager, Austin

Hill House Home•Austin, TX

1d•Onsite

About The Position

Hill House is seeking a proactive Store Manager to lead the retail team at its upcoming Austin, Texas store. The role serves as a brand ambassador and builds internal and external relationships to foster an exceptional service culture. The Store Manager coaches and mentors associates, drives sales performance, and ensures operational excellence across daily store operations, including inventory management and reporting. This full-time role follows a retail schedule that includes weekends, evenings, and holidays. The Store Manager works in a vibrant, fast-paced environment representing Hill House Home, a digital-first lifestyle brand offering bedding, bath, baby, accessories, and apparel.

Requirements

At least 7 years of sales management experience in the retail industry.
Experience working in a fast-paced environment with close attention to detail.
Proven ability to drive sales, deliver exceptional client experiences, and build, lead, and motivate high-performing teams.
Strong business acumen and ability to analyze data and trends to make informed decisions.
Self-motivation, exceptional communication, and a motivational attitude.
Passion for people development and growth.
Strong collaboration, delegation, and decision-making skills, including in high-pressure situations.
Flexibility, initiative, and strong organization to plan and execute short- and long-term projects aligned with global strategy.
Commitment to learning and advocacy, a positive attitude, and representation of the Hill House Home brand.
Experience with people from different backgrounds and diverse teams.
Flexibility to work retail hours, including evenings, weekends, and holidays.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Lead by example on the sales floor, engage with clients, and ensure service and client experience goals are met.
Monitor daily, weekly, and monthly sales performance; identify trends, create action plans, and communicate strategies aligned with sales and profitability goals.
Collaborate with marketing, eCommerce, creative, and operations partners to address business goals and needs.
Make client satisfaction a priority and implement CRM initiatives to retain and develop high-potential clients.
Develop client retention and acquisition goals with the team and ensure associates meet client capture and relationship-building goals.
Capture meaningful client data to support personalized future client development.
Oversee daily store operations, follow policies and procedures, and maintain operational and visual merchandising standards.
Manage inventory to align stock levels with sales goals and product launches.
Oversee budgeting, expense control, reporting, scheduling, and payroll to maximize profitability.
Ensure compliance with company policies, including cash handling, register procedures, and brand, styling, and language standards.
Attract and retain a high-performing team and build a talent pipeline through coaching and development plans.
Conduct regular performance reviews, set team goals, and foster continuous learning and improvement.
Handle employee relations issues in partnership with headquarters.
Work retail hours, including evenings, weekends, and holidays.