Store Manager - Austin

Boll & Branch•Austin, TX

1d•$80,000 - $95,000•Onsite

About The Position

Boll & Branch is hiring a Store Manager in Austin to lead a retail store as a welcoming, hospitality-driven destination. The manager creates elevated, comfortable customer experiences through in-store, in-home, and virtual design consultations, and fosters personal, memorable interactions with customers and the team. The role treats the store as a small business, with responsibility for sales and profitability goals, daily operations, expense management, business reporting, and visual merchandising. The Store Manager hires, trains, mentors, and coaches Brand Ambassadors, maintains product and service expertise, and supports performance through regular goal and productivity reviews. The Store Manager also builds local relationships and brand awareness through community outreach, events, design partnerships, and collaboration with Nordstrom and Bloomingdale’s teams. The position requires the ability to travel to the corporate office and other store locations when needed. The annual base salary range is $80,000–$95,000, with possible eligibility for a performance-based annual bonus. Relocation assistance and employment-based immigration sponsorship are not available.

Requirements

At least 3 years of experience in a retail leadership position.
Positive, enthusiastic, welcoming, and inspiring approach to customer service.
Entrepreneurial mindset, accountability, and interest in making a local impact.
Ability to analyze business metrics and create customer-first experiences.
Hands-on coaching, mentoring, and collaboration skills.
Strong communication and training skills.
Consultative selling skills and curiosity about the local market.
Understanding of specialty retail, including business development, human resources, visual merchandising, and store operations.
Knowledge of basic retail math and cash management techniques.
Resourcefulness, critical thinking, and problem-solving skills.
Ability to travel to the corporate office and other store locations when needed.
Proficiency with standard office and retail equipment, including phones, POS systems, and alarm systems.
Intermediate knowledge of Google Suite, including Drive, Meet, Docs, Slides, and Sheets, as well as Word and Excel.
Ability to stand for long periods, reach overhead, lift up to 50 pounds, and climb a ladder or step stool.
Ability to complete the physical requirements of the job with or without reasonable accommodation.

Nice To Haves

Retail leadership experience in luxury, design, home, or lifestyle categories.

Responsibilities

Welcome guests, listen to their needs, and help them design spaces they love.
Create a comfortable, elevated, hospitable customer experience across in-store, in-home, and virtual design consultations.
Make decisions that support store performance, community connection, and customer satisfaction.
Achieve sales and profitability goals and manage daily store operations.
Analyze selling reports, manage controllable expenses, and maintain operational excellence.
Maintain visual and merchandising standards.
Hire, train, mentor, and develop Brand Ambassadors.
Actively support the sales floor and coach the team on service and selling.
Meet monthly with each Brand Ambassador to review productivity and goals, celebrate wins, and develop strengths.
Provide coaching and improvement suggestions and use performance management when necessary.
Build expertise in Boll & Branch products and service standards and train the team accordingly.
Build local relationships with interior designers, real estate developers, boutique hotels, universities, and other community partners.
Partner with Nordstrom and Bloomingdale’s teams to strengthen relationships and build local brand awareness.
Create local outreach, events, design partnerships, and neighborhood guides.
Curate local recommendations for customers, including bakeries, boutiques, schools, and other community destinations.
Drive community outreach initiatives through local businesses and the Designer Outreach program.