Store Manager

Walgreens•Portland, OR

About The Position

Manages the operation of a Walgreens store, improving sales, profitability, and store image through effective merchandising, protection of store assets, hiring and developing team members, and delivering a distinctive customer and patient experience. The Store Manager oversees store and pharmacy operations, financial controls, inventory, merchandising, compliance, and daily execution. The role also analyzes store, pharmacy, clinic, and asset protection performance and develops plans to improve results and control costs. The Store Manager leads people and performance management, including hiring, scheduling, coaching, training, recognizing, and addressing performance or conduct issues. The position communicates with district and corporate teams, supports community outreach, and collaborates with pharmacy and clinic leadership. The manager participates in required training, including completion of Walgreens School of Operations within six months of starting in the position, and obtains pharmacy technician registration or licensure as required by state law.

Requirements

Bachelor’s degree and three years of retail management experience, or a high school diploma/GED and five years of retail management experience.
Three years of retail management experience, including supervising others and managing and assigning work.
Licensed pharmacy technician as required by state law, pharmacy assistant in Washington state, or licensed pharmacist as soon as possible under state requirements and no later than 12 months after starting in the Store Manager position.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Comply with company policies and applicable laws, and treat team members fairly.

Nice To Haves

Bachelor’s degree.
PTCB or ExCPT certification.

Responsibilities

Monitor and improve customer service in retail and pharmacy, model service best practices, assist customers and clinic patients, and resolve complaints.
Supervise store and pharmacy operations, including opening and closing, shift changes, task delegation, and team-member scheduling.
Oversee store financial controls and bookkeeping, including register counts, bank withdrawals, deposits, cash reports, invoices, and time records.
Plan and supervise merchandising, including sets, resets, displays, promotional space, pricing, and seasonal execution.
Analyze inventory trends and oversee ordering, stocking, liquidation, receiving, pricing, returns, and merchandise transfers to prevent out-of-stocks and overstock.
Implement District Manager operational feedback and organize the store through hiring, placement, scheduling, and delegation.
Maintain clean and presentable store grounds, manage repairs and maintenance, and respond to emergencies.
Ensure store operations comply with applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Ensure staff can use required computer and technology systems and contact IT support to resolve system problems.
Assign daily operational tasks and responsibilities and set expectations for store team members and assistant managers.
Analyze financial, performance, KPI, and asset protection data; develop and implement plans to increase sales, control costs, and reduce loss.
Work with the pharmacy manager to improve pharmacy performance and provide support during busy periods, including serving as a pharmacy technician when necessary and legally permitted.
Work with the Clinic Coordinator or Manager to review clinic performance and provide support.
Identify sales opportunities and plan for inventory needs, fast-selling items, and seasonal changes.
Manage team-member performance, career progression, training completion, coaching, recognition, compensation approvals, and performance plans.
Make hiring, promotion, and termination decisions; address employee issues and discipline, involving Employee Relations and Human Resources as appropriate.
Promote teamwork and maintain open communication with team members through individual discussions and group meetings.
Attend company and on-the-job training, complete Walgreens School of Operations within six months, and follow performance improvement plans provided by the District Manager.
Obtain pharmacy technician registration or licensure as required by state law and pursue PTCB or ExCPT certification as required.
Serve as a liaison between the store, district, and corporate teams; respond to requests, provide feedback, and implement initiatives.
Conduct community outreach and assist the District Manager in planning and attending community events.