Store Manager

MFA Oil Company•Lebanon, MO

About The Position

The Store Manager manages a Big O Tire store, overseeing costs, profitability, employee training and development, facility appearance, and compliance with operational procedures. The role includes regular customer interaction and complaint resolution, filling in across store positions as needed, and consistently meeting the service standard. The manager coordinates store operations, staffing, sales, finances, inventory, safety, and customer service, and may perform other duties as assigned. MFA Petroleum Company is an Equal Opportunity/Drug-Free Employer.

Requirements

Must be at least 18 years of age.
Previous experience in retail, sales, or the tire and automotive industries, including leadership, business management, financial, and/or mechanical experience.
Ability to obtain the state-appropriate Motor Vehicle Inspection license within one year of hire.
Ability to learn new concepts and use technical materials.
Ability to consistently operate a computer and other office productivity machinery.
Strong verbal communication skills, including the ability to speak persuasively and lead team meetings.
Ability to perform basic mathematical calculations, including arithmetic, averages, percentages, and making change.
Availability to work holidays, weekends, and after regular business hours as needed.
Ability to infrequently travel overnight.
Ability and willingness to work with hazardous materials.
Ability to consistently work in outdoor weather conditions.
Ability to safely operate vehicles with automatic and manual transmissions.
Ability and willingness to comply with Personal Protection Equipment (PPE) regulations.
Vision, hearing, speech, and ability to detect odors.
Ability to move and position oneself to move and retrieve products and supplies from shelves, under counters, or inventory stacks weighing up to 75 pounds.
Ability to work effectively both independently and in a team environment.
Ability to prioritize and plan work activities efficiently.
Valid driver’s license.
Ability to speak, read, write, and understand English to communicate accurately and effectively with customers, coworkers, and supervisors.
Ability to meet company requirements, including successful pre-employment screenings.
Legal authorization to work in the United States.

Nice To Haves

High school diploma or GED equivalent.
Two or more years of experience in an automotive shop environment.
ASE certifications.
Ability to work both independently and in a team environment.
Ability to work at a fast pace.
Strong verbal communication skills.
Sales abilities.
Ability to prioritize and plan work activities efficiently.
Ability to manage multiple tasks and projects.
Ability to perform detail work accurately.

Responsibilities

Coordinate all aspects of store operations, including sales, office, shop, and management, and maintain the ability to perform all functions as needed.
Ensure the location opens and closes promptly and consistently according to store hours.
Promote sales by explaining the benefits of services and products to customers.
Perform vehicle inspections, print vehicle owner’s manual maintenance requirements, prioritize and promote needed products and services, and review work orders for accuracy.
Staff the store adequately, implement training programs, and carry out company programs, policies, and procedures.
Recommend employment, discipline, wage adjustments, and termination for assigned personnel.
Supervise assigned employees by planning and organizing work, providing direction, training and motivating staff, enforcing policies and safety requirements, monitoring productivity, conducting performance evaluations, and resolving conflict.
Guide staff in resolving difficult questions and customer concerns, and handle escalated customer issues as needed.
Conduct weekly store meetings covering safety, store policies and procedures, and product information changes.
Recommend and implement merchandising, advertising, and promotions.
Set goals and strategies to achieve budgeted sales, gross profit, expense-control, and payroll objectives.
Review and analyze profit and loss statements, balance sheets, payroll projections, and company P-card reconciliations.
Maintain accounts payable and receivable documentation, arrange prompt invoice payment to obtain available discounts, and collect past-due accounts when necessary.
Oversee daily transactions, including cash handling, balancing drawers, coordinating and verifying bank deposits, verifying and approving employee purchases, refunds, and customer satisfaction expenditures, and processing adjustments.
Maintain and safeguard company facilities and assets; receive assets and orders in the system promptly; maintain inventory through daily spot checks and monthly physical inventory; reorder regularly; and report overages or shortages.
Complete required reports and provide information to company personnel in a timely manner.
Maintain the store’s internal and external appearance to meet Big O Tires standards.
Review and approve employee time entries and ensure employees follow posted schedules and clocking procedures.
Clean facilities, tools, and equipment, and stock shelves.
Complete Today’s Class Technician and other required training on time.
Perform other duties as assigned.

Benefits

Competitive wages.
Paid time off.
Paid company holidays.
Opportunity for eligible employees to share in company success through profit sharing and/or performance incentives.
Medical insurance.
Dental insurance.
Vision insurance.
Employee assistance program.
Company-paid life insurance.
Short- and long-term disability coverage.
401(k) plan with company match and pre-tax and Roth options.
On-the-job training and professional development opportunities.
Educational expense assistance for employees continuing education aligned with their employment.