Store Manager

Walgreens•Jerseyville, IL

8d•$56,500 - $125,000

About The Position

The Store Manager oversees the operation of a Walgreens store, improving sales, profitability, and store image through merchandising, asset protection, team member selection and development, and delivery of a distinctive customer and patient experience. The role supervises store and pharmacy operations, including scheduling, cash controls, inventory, merchandising, facilities, regulatory compliance, and store technology. The manager also analyzes business and pharmacy performance, develops plans to improve sales and control costs, and coordinates with pharmacy and clinic leaders. The Store Manager leads and develops team members by setting expectations, assigning responsibilities, providing coaching and feedback, managing performance and career progression, and making hiring, promotion, and termination decisions. The role serves as a communication link among the store, district, and corporate teams and participates in community outreach and events. Company and on-the-job training is required, including completion of Walgreens School of Operations within six months in the position. Pharmacy technician registration or licensure must be obtained as required by state law, with the stated alternative qualifications and timing.

Requirements

Bachelor’s degree and 3 years of retail management experience, or High School Diploma/GED and 5 years of retail management experience.
Pharmacy technician license as required by state, pharmacy assistant status in Washington state, or pharmacist licensure as soon as possible under state law and no later than 12 months from the Store Manager position start date.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.

Nice To Haves

Bachelor’s degree.
PTCB or ExCPT certification.
Three years of retail management experience, including supervising others, managing work, and assigning work.
Pharmacy technician license as required by state, pharmacy assistant status in Washington state, or pharmacist licensure.

Responsibilities

Monitor and analyze customer service, coach team members, and develop improvement plans for retail and pharmacy service.
Greet customers and clinic patients, offer assistance, model customer-service best practices, and resolve complaints and special needs.
Supervise store and pharmacy operations, including opening, closing, shift changes, task delegation, and scheduling.
Oversee store money, register counts, bank withdrawals, armored-car pickups, safe deposits, change orders, bookkeeping, invoices, cash reports, and time records.
Plan and implement merchandising sets, resets, revisions, displays, promotional space, pricing, signage, and seasonal promotions.
Analyze inventory trends and oversee ordering, stocking, liquidation, and inventory management to prevent out-of-stocks and overstock.
Supervise receiving, stocking, pricing, returns, and merchandise transfers.
Ensure execution of District Manager operational feedback and organize store work through hiring, placement, scheduling, and delegation.
Maintain clean and presentable store and grounds, manage repairs and maintenance, and respond to emergencies.
Ensure store operations comply with applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Ensure staff can use required computer and technology systems and software, and contact IT support to resolve system problems.
Comply with company policies and procedures and maintain respectful coworker relationships.
Complete special assignments and other assigned tasks.
Assign daily operational responsibilities and set expectations for store team members and assistant managers.
Analyze financial and performance data, develop sales and cost-control action plans, and review KPIs for discussion with district management.
Analyze asset-protection data and implement plans to reduce loss.
Analyze pharmacy performance and work with the pharmacy manager to improve results; provide support during busy periods, including serving as a pharmacy technician when necessary and legally permitted.
Analyze clinic performance indicators and coordinate with the Clinic Coordinator or Manager to support performance.
Identify sales opportunities and manage inventory levels in anticipation of fast-selling items and seasonal changes.
Manage team member performance, goals, feedback, recognition, and career progression.
Monitor completion of required training, including pharmacy training, and coach team members.
Make hiring, promotion, and termination decisions; address conduct issues and discipline team members in coordination with Employee Relations and Human Resources as appropriate.
Develop employee performance plans and follow up by deadlines.
Monitor and approve team member compensation.
Promote teamwork and motivation by establishing expectations, tracking results, showing enthusiasm, and sharing a vision.
Ensure compliance with corporate policies and employment laws and treat team members fairly.
Communicate regularly with team members through individual and group discussions, solicit input, answer questions, and support open communication.
Attend company and on-the-job training, including Walgreens School of Operations within six months of starting as Store Manager, and follow performance improvement plans from the District Manager.
Obtain pharmacy technician registration or licensure as required by state law and pursue PTCB or ExCPT certification when required by the state.
Pursue self-development by monitoring performance, setting high standards, learning retail and management practices, and learning about pharmacy.
Serve as a liaison between the district, corporate, and store; communicate requests and feedback and implement initiatives.
Conduct community outreach and assist the District Manager in planning and attending community events.