DSW Store Manager

Designer Brands•Germantown, TN

13d•Onsite

About The Position

The DSW Store Manager leads store operations and the team to deliver a positive, personalized customer experience and achieve business goals. The role reports to the Market Leader and is responsible for aligning store strategies with company strategy, delivering financial plans and KPI performance, and adapting to shifts in business. The Store Manager coaches and develops associates and support leaders, fosters innovation and recognition, resolves customer and associate concerns, and maintains a customer-focused store environment. The role oversees merchandise movement and inventory, sales floor standards, store maintenance and operations, and in-store omnichannel services such as Charge/Send and Buy Online Pick Up In Store. It also encompasses labor planning and timekeeping, recruiting and onboarding, talent development, performance management, and ensuring policies and procedures are followed. The Store Manager uses Store Visit Assessments to identify opportunities and implement corrective action, and performs other duties assigned by the Market Leader and/or Regional Director.

Requirements

At least 4 years of retail management experience.
High school graduate or equivalent.
Excellent customer service, professionalism, positive mindset, and enthusiasm.
Ability to develop collaborative working relationships.
Ability to recruit, onboard, coach, develop, motivate, and drive results through others.
Ability to prioritize business functions that drive financial results.
Excellent verbal and written communication skills.
Ability to lead with tempo and hold the team accountable to time-bound expectations.
Ability to successfully lead an operationally sound business with little oversight.
Availability to meet business needs, including nights, weekends, holidays, and shifts outside traditional business hours.
Proficiency with technology used in customer interactions, including register, register keyboard, iPhone, and calculator.
Ability to spend up to 100% of working time standing or walking around the store.
Ability to lift up to 50 pounds on an occasional-to-frequent basis.
Ability to stoop, kneel, crouch, or crawl frequently.

Nice To Haves

Some college preferred.

Responsibilities

Model, supervise, and coach associates and support leaders on behaviors that improve the in-store customer experience and achieve store goals and KPIs.
Develop and communicate store strategies aligned with company strategy, promoting innovation and solution-oriented ideas.
Deliver weekly, monthly, and quarterly financial plans and adjust to changes in business conditions.
Recognize and reinforce behaviors that support customer and business needs.
Resolve customer and associate feedback promptly.
Plan and direct merchandise movement in response to customer trends.
Communicate store-specific merchandise inventory recommendations to the Market Leader.
Oversee sales floor standards, maintenance, and store operations.
Create a talent strategy that meets business needs.
Lead by example and hold the team accountable for following policies and procedures.
Oversee inventory activities, including freight receipt, product placement, markdowns, and mark out of stock (MOOS).
Oversee in-store omnichannel activities, including Charge/Send and Buy Online Pick Up In Store (BOPIS).
Use the Store Visit Assessment to identify opportunities and implement timely corrective action plans.
Manage associate timekeeping and labor deliverables, including scheduling, forecasting, labor adjustments, and payroll management.
Build a diverse team to support the customer experience.
Resolve associate and leadership relations matters, involving partners when appropriate.
Lead performance management, including development conversations, feedback, accountability, and year-end reviews.
Build recruiting networks, recruit top talent, and fill open positions promptly.
Create and implement a development strategy that supports advanced learning and career development.
Facilitate store meetings as needed.
Perform other duties assigned by the Market Leader and/or Regional Director.