Store Manager

Twenty-Nine Palms Band of Mission Indians•Coachella, CA

10d

About The Position

The Store Manager oversees Travel Center and Retail operations, drives sales, maintains profitability, and fosters a positive work culture. The role is committed to delivering the Five Star Experience to guests and Team Members by consistently meeting the organization’s service expectations: Welcoming, Proactive, Seamless, Personalized, and Valued. The position oversees staffing, inventory management, customer service, budgeting, vendor relationships, merchandising, pricing, compliance, and operational improvement. It collaborates with the Executive Director of Travel Centers on strategic and tactical initiatives and works with the Food & Beverage department to ensure QSR and food service offerings reflect customer preferences. The Store Manager also leads, trains, evaluates, and supports employees and is responsible for maintaining a safe, productive, and positive work environment. The role is based at 29 Fuels in Coachella, California. The work may span multiple locations, and the manager must be available to work any and all hours, including weekends and holidays, and to respond to emergency calls 24/7. Some enterprises operate 24 hours a day, seven days a week; some are gaming facilities or are not smoke-free. Surveillance cameras and audio equipment monitor activity throughout most facilities around the clock.

Requirements

Three to five years of equivalent supervisory or management experience in retail, travel stop, convenience store, grocery, or department store management.
Must be at least 21 years of age.
Must pass periodic random drug screens and a background suitability investigation.
Must obtain a Tribal Gaming License and all other applicable certifications and licenses.
Must provide proof of eligibility to work in the United States within 72 hours of employment.
Ability to troubleshoot and diagnose equipment issues.
Willingness to learn and work as part of a team.
Attention to detail and a strong work ethic.
Effective verbal and written communication skills.
Ability to meet the physical demands of the role, including occasionally lifting up to 50 pounds and pushing or pulling up to 100 pounds.
Availability to work any and all hours, including weekends and holidays, and to respond to emergency calls 24/7.

Nice To Haves

Bachelor’s degree in a related field, or equivalent experience.

Responsibilities

Provide outstanding customer service to guests and employees, consistently fulfilling the organization’s Mission Statement, Service Promise, and department service standards.
Lead by example and ensure the Five Star Experience service expectations are delivered: Welcoming, Proactive, Seamless, Personalized, and Valued.
Coach and support Team Members and ensure they have the skills, tools, and resources needed to perform their jobs.
Oversee Travel Center operations, including staffing, inventory management, and customer service.
Collaborate with the Executive Director of Travel Centers to identify, create, and implement initiatives that meet business objectives.
Monitor operations to ensure employees and business practices comply with regulatory and legal requirements.
Assess business practices and develop improvements to company procedures; identify organizational risks and opportunities.
Apply knowledge of petroleum marketing and convenience store industries to develop merchandising schematics, select products, and establish pricing levels.
Price fuel and non-fuel merchandise in accordance with sales and profit objectives and maintain inventory levels.
Work with the Food & Beverage department to ensure QSR and food service products reflect customer preferences.
Negotiate with vendors to optimize costs and margins and develop promotional calendars.
Ensure Team Members, Travel Centers, and convenience stores maintain a welcoming appearance.
Establish initial sales, margin, and cost budgets; monitor and adhere to departmental budgets through effective processes and procedures.
Enforce legal compliance and ensure compliance with Minimum Internal Control Standards (MICS) and Tribal Internal Control Standards (TICS).
Represent the organization at social events, strengthen the brand, and communicate the tribe’s mission.
Maintain communications with Directors and Managers; develop and implement approved departmental policies and procedures; maintain required records.
Use forecasting, budgeting, scheduling, productivity, inventory control, P&L analysis, and cost-control practices.
Monitor industry trends and local competitors.
Nurture a positive work environment and maintain a disciplined environment that promotes safety, quality, and productivity.
Coordinate and supervise subordinate training, assignments, and development.
Follow safety policies and procedures and attend scheduled safety meetings and training.
Make difficult decisions fairly and honestly, communicate effectively, and perform other duties as assigned.
Manage employees directly and indirectly across the Travel Center and Retail Store, ensuring compliance with organizational policies, procedures, and applicable laws.
Direct, coordinate, and evaluate unit performance; conduct interviews, train employees, plan work assignments, direct tasks, and evaluate performance.
Recognize and reward exemplary performance; take disciplinary action when needed, address complaints, and resolve conflicts.
Present a positive image of the Tribal organization to guests and vendors and assist them as required.