Store Manager

Walgreens•Champaign, IL

9d•$56,500 - $125,000

About The Position

The Store Manager manages the operation of a Walgreens store and pharmacy, improving sales, profitability, and the store’s image through merchandising, asset protection, team member selection and development, and delivery of a distinctive customer and patient experience. The role oversees daily operations, scheduling, inventory, financial controls, regulatory compliance, facilities, and technology systems. It also analyzes store, pharmacy, and clinic performance and develops plans to improve sales, control costs, and reduce loss. The Store Manager leads hiring, training, performance management, and communication for store team members, and acts as a liaison among the store, district, and corporate teams. The position includes community outreach and participation in company training. The role requires a flexible schedule, including extended days, evenings, and weekends, and pharmacy technician registration or licensure as required by state law, or the applicable alternative stated for Washington state. The salary range is $56,500–$125,000; the offered salary depends on factors including geography, skills, education, and experience. The role remains open until filled.

Requirements

Bachelor’s degree and 3 years of retail management experience, or a high school diploma/GED and 5 years of retail management experience.
Pharmacy technician registration or licensure as required by state law, or pharmacy assistant status in Washington state, or pharmacist licensure; required credentials must be obtained as soon as possible under state law and no later than 12 months after starting the Store Manager position.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.

Nice To Haves

Bachelor’s degree.
PTCB or ExCPT certification.
Three years of retail management experience, including supervising others, managing work, and assigning work.
Pharmacy technician licensure as required by state, pharmacy assistant status in Washington state, or pharmacist licensure.

Responsibilities

Monitor and analyze customer service, coach team members, develop improvement plans, assist customers and clinic patients, and resolve complaints and special needs.
Supervise store and pharmacy operations, including opening and closing, shift changes, task delegation, and team scheduling.
Oversee store funds, register counts, bank withdrawals, armored car pickups, safe deposits, change orders, bookkeeping, invoices, cash reports, and time records.
Plan and supervise merchandising sets, resets, revisions, displays, promotional space, pricing, signs, advertising, and seasonal merchandise.
Analyze inventory trends and oversee ordering, stocking, liquidation, receiving, pricing, returns, and merchandise transfers to avoid shortages and overstock.
Implement District Manager operational feedback and organize store work through hiring, placement, scheduling, and delegation.
Maintain clean and presentable store grounds, manage repairs and maintenance, and respond to emergencies.
Ensure compliance with applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products, as well as company policies and employment laws.
Ensure staff understand store technology and software, and contact IT support to resolve system problems.
Assign daily operational responsibilities and set expectations for store team members and assistant managers.
Analyze financial and performance data, review KPIs, and develop action plans to increase sales, control costs, and reduce asset-protection losses.
Work with the pharmacy manager to improve pharmacy performance and provide support during busy periods, including serving as a pharmacy technician when necessary and legally permitted.
Work with the Clinic Coordinator or Manager to support clinic performance.
Identify sales opportunities and manage inventory levels in anticipation of demand and seasonal changes.
Manage team member performance, goals, feedback, recognition, career progression, training, coaching, hiring, promotions, terminations, discipline, compensation approvals, and performance plans.
Communicate with team members through individual discussions and group meetings, solicit input, answer questions, and maintain open communication.
Complete company and on-the-job training, including Walgreens School of Operations within six months of starting the Store Manager position, and follow performance improvement plans.
Obtain pharmacy technician registration or licensure as required by state law and pursue PTCB or ExCPT certification as required by the state.
Serve as a liaison between the district, corporate, and store teams; conduct community outreach; and assist the District Manager with community events.