Store Manager

Tailored Brands•Grand Forks, ND

8d•$22 - $32•Onsite

About The Position

The Store Manager leads the store team to meet sales performance expectations through active coaching, team development, and operational excellence. The role includes recruiting, hiring, and training store employees to deliver an exceptional customer experience. The manager is responsible for business performance, effective store operations, an engaged and inclusive workplace, and consistent execution of customer service and brand standards. The role may involve voluntarily working across multiple store or site locations and brands.

Requirements

At least 3 years of experience leading, managing, and developing retail teams.
Good judgment, creativity, and awareness of business needs.
Self-motivated, results-oriented, and strategic-minded.
Strong organizational and leadership skills.
Excellent written and verbal communication skills.
Active listening and problem-solving skills.
Proven ability to train and develop high-performing store teams.
Proficiency with technology systems and applications, Microsoft Office, and video conferencing.
Ability to operate a computer and POS system.
Ability to stand and walk for most of the work shift; frequently bend, squat, and twist; lift up to 50 pounds; climb a ladder to reach merchandise or supplies; and distinguish fabric patterns and colors.

Responsibilities

Lead store staff in meeting sales, service, and operational expectations.
Set clear performance expectations and ensure team members are trained to company standards in sales, customer service, and operations.
Model company values, coach actively, and communicate priorities and sales-driving information to the team.
Identify and implement changes to improve productivity.
Recruit store employees and foster an inclusive store environment.
Achieve store business plans, including sales, customer service, and operational goals.
Develop game plans, follow up on execution, and use store reports and other facts to guide decisions and improve performance.
Participate in business outreach and communicate leads to the Multi-Unit Manager and Business Outreach team.
Partner with the Regional Manager to address performance opportunities and issues.
Maintain accurate store schedules and appropriate staffing for initiatives, Ship-from-Store, operational tasks, and sales coverage.
Ensure staff are trained on internal operational functions and stay informed about corporate communications, directives, initiatives, policies, and procedures.
Implement store programs to improve sales, service, operations, efficiency, and branding.
Create an engaged and inclusive workplace where contributions are recognized and valued.
Promote learning and development, use training tools, provide motivational leadership, and maintain a pipeline of external talent through recruitment.
Hold regular store meetings to keep team members informed of company directives.
Train the team on customer service expectations and lead the team to exceed customer expectations and achieve a high Net Promoter Score.
Use customer feedback to take appropriate action and prevent or resolve customer concerns.
Ensure the store meets visual brand standards and execute marketing initiatives as directed.