Store Manager

Tractor Supply Company•Springfield, MO

About The Position

The Manager Trainee learns the duties and develops the skills required for a Store Manager role. The position focuses on delivering a Legendary Customer Experience, building and developing the team, driving sales, managing inventory and profit, controlling expenses, and reducing and managing shrink. The trainee observes and learns store operations, team leadership, customer service, merchandising, paperwork, inventory management, budgeting, auditing, and special projects. The role is responsible for learning how to create an engaging and welcoming store environment, communicate company processes and policies, support efficient daily operations, and help ensure the store meets sales, profit, safety, inventory, and presentation standards. The position also involves community involvement and may require travel to other store locations and company functions.

Requirements

Must be at least 18 years of age.
Must possess a valid driver's license; a valid license is required when driving for company business.
Must be able to process information and merchandise through store systems and a POS register.
Must be able to read, write, and count accurately to complete documentation.
Must be able to access all areas of the store, including the selling floor, side lot, stock area, and register area.
Must be able to operate equipment needed to run a store, including a dolly, hand truck, forklift, computer, and cash register.
Must be able to move merchandise generally weighing 0–50 pounds throughout the store.
Must be able to work varied hours, days, nights, and weekends as business dictates, and six days per week during peak spring and fall seasons.
Must work a minimum of 52 hours per week.
Must be able to stand and walk for long periods, often up to four hours straight without a break.
Must be able to travel to other store locations and company functions.
Must meet the physical demands listed for the role, including standing, sitting, walking, kneeling, stooping, bending, reaching overhead, driving, and lifting up to 50 pounds.

Nice To Haves

Retail experience and/or knowledge of farming, ranching, pets or equine, or welding is strongly preferred.
Supervisory experience is preferred.
A high school diploma is listed as education; a bachelor's degree in an agricultural science or business-related field is preferred.
Any suitable combination of education and experience will be considered.

Responsibilities

Learn to recruit, hire, develop, evaluate, discipline, and retain efficient team members.
Deliver Legendary Customer Service using the GURA approach: Greet the Customer; uncover needs and wants; recommend product solutions; and ask to add value and appreciate the customer.
Foster a welcoming, inclusive store environment and a sense of belonging for team members, customers, suppliers, and communities.
Schedule, organize, and plan daily activities to support efficient store operations.
Lead team members in providing a customer shopping experience that differentiates the store from competitors.
Communicate company processes, policies, and directives; evaluate their effectiveness and coordinate with district or regional management to address problems.
Learn to create a desirable work environment through promotions, recognition, and empowerment.
Resolve problems and conflicts involving team members and customers.
Learn sales and profit management and accountability for top- and bottom-line results.
Promote a safe and productive work environment.
Manage daily merchandise flow, in-stock levels, and inventory controls.
Learn to organize periodic merchandise resets and maintain merchandise presentation to company standards.
Evaluate the competitive environment and work with Operations and Merchandising teams on quality and performance.
Train on daily, weekly, and monthly paperwork, including invoices, schedules, product orders and returns, and purchase-order reports.
Train on sales forecasting, payroll analysis, and budget reviews.
Train on documenting team member evaluations and corrective actions.
Train on periodic price changes and communicating inventory needs to buyers and distribution centers.
Learn to work with buyers, supply chain management, district managers, and distribution centers to resolve inventory problems.
Learn to coordinate and conduct special sales events and assist district management and other store managers with district issues and operational needs.
Participate in community involvement.
Reinforce Tractor Supply Company's mission and values and help develop the store as an employer of choice.
Learn to address team member issues and concerns, involving Human Resources when necessary, and assess team members for advancement.
Train on budgeting, sales forecasting, and auditing store processes.