Automotive Store Manager - Store 398

Monro Inc.•Pittsburgh, PA

13d

About The Position

The Store Manager is a salaried role that provides daily leadership to the store and its teammates, including General Service Technicians, Technicians, Guest Care Specialists, and the Assistant Store Manager. Reporting to the District Manager, the Store Manager selects, coaches, and develops teammates and supports Monro’s vision of becoming America’s leading auto and tire service centers by promoting products and services and providing quality automotive service to guests. The role oversees store operations, sales performance, staffing, expenses, inventory, guest service, and shop safety and maintenance. The Store Manager also provides direction to technicians, assists with services and repairs when needed, and maintains technical knowledge through required Monro training.

Requirements

High school diploma or equivalent.
Demonstrated leadership experience in a retail or sales environment.
Proven ability to manage, drive, and deliver financial results while controlling costs.
Ability to influence and motivate a team to achieve goals and objectives.
Ability to problem-solve and manage inventory, merchandising, and customer service.
Communication skills to effectively communicate with teammates and guests.
Complete required Monro training within the provided guidelines and timing.
Current valid driver’s license and a satisfactory Motor Vehicle Report (MVR).

Responsibilities

Develop sales and technical teammates to deliver a consistent 5-star guest experience.
Help develop and implement sales plans, maintain knowledge of services, products, and the automotive industry, and ensure sales goals are achieved.
Introduce tire and service products and promotions to guests to maximize sales, satisfaction, loyalty, and retention.
Train and develop teammates on shop operations and guest services to support a productive sales environment.
Provide direction and oversight to technicians and assist with services and repairs when needed.
Manage recruiting, hiring, training, scheduling, evaluation, performance management, and teammate development to ensure effective staffing.
Control expenses, including payroll, telephone usage, maintenance and repairs, supplies, and utilities.
Manage inventory, including pulling tires and parts, unloading deliveries, and stocking inventory.
Audit courtesy inspections performed by teammates.
Maintain the store in excellent condition, meeting Monro cleanliness standards and keeping it guest-ready.
Schedule guest appointments and assign teammates based on skill level to complete vehicle services and repairs efficiently and on time.
Address guest needs involving sales, service, complaints, and adjustments.
Help teammates explain repair and service needs to guests.
Follow company policies and procedures, governmental standards including environmental codes, and ANSI/OSHA standards; consistently use required safety practices.
Complete required Monro University training courses and modules on time to maintain technical proficiency.
Operate, use, and maintain equipment safely according to Monro and manufacturer guidelines, including lifts, welders, and brake lathes.
Perform other duties as assigned and required.