Store Manager

ACE Cash Express•Copperas Cove, TX

11d•Onsite

About The Position

The Store Manager serves as the face of ACE Cash Express, delivering customer service, facilitating sales, building professional customer relationships, and developing in-depth knowledge of the company’s lending services where applicable, check cashing, and card services. The role manages store operations and overall performance while supporting and training store employees. Managers are expected to work independently, embrace accountability, and provide exceptional service by listening actively, communicating clearly, and responding empathetically to customers’ needs. Occasional travel to other stores may be required.

Requirements

High school diploma or equivalent.
Ability to work independently and take accountability for overall store performance.
Ability to listen actively, communicate effectively, and empathize with customers.
Ability to work 10–12 hours in a confined work area, subject to applicable state labor laws.
Ability to stand for extended periods; sit, walk, reach, stoop, and bend; and engage in verbal communication and active listening.
Ability to see clearly at close and distant ranges and adjust focus.
Ability to occasionally lift and/or move up to 25 pounds.

Nice To Haves

Two or more years of retail experience.
Proficiency in Spanish.

Responsibilities

Understand customers’ needs and recommend appropriate ACE products and services.
Support Sales Associates and guide them toward success in their roles.
Use active listening, clear communication, and empathy in customer interactions.
Manage store operations and drive overall store performance, which may include cash handling, check cashing, lending, bill pay, and card services.
Maintain accuracy, confidentiality, and compliance with industry regulations and safety guidelines.
Promote ACE financial services through cross-selling and marketing strategies, including community marketing.
Train and support store employees in product knowledge.

Benefits

Medical coverage for eligible full-time associates, subject to plan requirements.
Dental coverage for eligible full-time associates, subject to plan requirements.
Vision coverage for eligible full-time associates, subject to plan requirements.
Paid time off.
Paid holidays.
Sundays off.
Flexible schedules.
Tuition reimbursement.
Short-term disability coverage for eligible full-time associates, subject to plan requirements.
Long-term disability coverage for eligible full-time associates, subject to plan requirements.
Basic life and AD&D coverage for eligible full-time associates, subject to plan requirements.
401(k) plan participation for all associates, subject to the plan document.