Store Manager

Ross Stores•Cullman, AL

About The Position

The Store Manager is responsible for all aspects of store operations and leads the store to ensure Company standards and best practices are consistently met. The role staffs, trains, and develops the leadership team and Associates to achieve sales and profit goals while maintaining a friendly, easy-to-shop environment. The Store Manager oversees the stockroom, front end, and sales floor, ensuring merchandise is received properly and moved to the sales floor promptly, and controls expenses through best practices and productivity. The position leads operating processes, evaluates store performance and controllable expenses, manages scheduling and payroll administration, and addresses deviations from Company standards. It recruits, hires, trains, and develops Assistant Managers, Area Supervisors, and Associates; supports retention; manages performance and employee-relations matters; and ensures compliance with Company policies and applicable regulations. The Store Manager manages expense and payroll budgets, maintains a safe and secure environment, and promotes respectful, courteous customer service. The role models and reinforces the Company dress code and brand, maintains store presentation and housekeeping standards, and oversees merchandise processing, recovery, sizing, markdowns, and merchandising guidelines. It also trains Associates on loss-prevention practices, safeguards confidential information and merchandise, and leads the annual inventory process.

Requirements

Five or more years of store management experience in a retail environment.
Maintain a high level of customer service.
Ability to lead, manage, motivate, and communicate positively with Store Associates at all levels.
Ability to train, coach, and develop Associates at all levels.
Ability to organize and prioritize tasks, develop schedules, and execute work to achieve results.
Fluency in English.
Ability to exercise considerable independent judgment and discretion.
Ability to work evenings and weekends.
Ability to perform basic mathematical calculations commonly used in retail environments.
Ability to use store equipment, including PDTs, registers, and PCs as required.

Responsibilities

Lead all store operations and ensure Company standards and best practices are consistently followed.
Analyze store reports, evaluate controllable expenses and performance, and address variances with action plans, partnering with the District Manager as needed.
Schedule Associates to meet business objectives and administer payroll, including punch edits, scheduling compliance, payroll transmission, and reporting.
Recruit, hire, train, and develop Assistant Managers, Area Supervisors, and non-exempt Associates; promote retention and timely completion of required training.
Address personnel and performance issues through coaching, warnings, progressive discipline, and termination when needed; manage Associate Relations issues and ensure compliance with personnel policies and applicable regulations.
Keep expenditures and payroll hours within budget and adjust staffing to business trends.
Enforce Company safety policies, promote Associate and Customer safety, and ensure Associates understand emergency procedures.
Model respectful, courteous, friendly, and professional conduct toward Customers, Associates, and other leaders.
Execute customer-service and merchandise-presentation programs, and supervise and coach Associates in providing service throughout the store.
Model and reinforce the Company dress code and brand, and maintain a clean, neat, easy-to-shop store environment.
Ensure merchandise recovery, sizing, markdowns, presentation, organization, and timely processing to the sales floor meet Company standards.
Train Associates on loss-prevention programs, maintain loss-prevention awareness and customer engagement, safeguard confidential information and merchandise, and monitor mark-out-of-stock policy.
Lead preparation for and execution of the annual inventory process.
Accept special assignments as directed by Leadership.