Store Manager

Walgreens•Downers Grove, IL

9d•$56,500 - $125,000

About The Position

The Store Manager manages the operation of a Walgreens store and is responsible for improving sales, profitability, and store image through merchandising, asset protection, hiring, training, and team development. The manager models and delivers a distinctive customer and patient experience across retail and pharmacy operations. The role supervises store and pharmacy operations, including staffing and scheduling, cash control and bookkeeping, merchandising, inventory, receiving and stocking, facilities, compliance, and technology systems. The Store Manager analyzes sales, financial, asset-protection, pharmacy, and clinic performance, develops action plans, and works with pharmacy and clinic leaders to support performance. The manager also leads team-member performance and career development, makes hiring and employment decisions, ensures required training, communicates with district and corporate teams, and conducts community outreach. The position requires participation in company and on-the-job training, including completion of Walgreens School of Operations within six months of starting in the Store Manager position. Pharmacy technician registration or licensure, or another state-required pharmacy credential, must be obtained as applicable. The role requires a flexible schedule, including extended days, evenings, and weekends.

Requirements

Bachelor’s degree and 3 years of retail management experience, or a high school diploma/GED and 5 years of retail management experience.
Pharmacy technician license as required by state law, pharmacy assistant status in Washington state, or licensed pharmacist status as soon as possible under state law and no later than 12 months after the Store Manager start date.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.

Nice To Haves

Bachelor’s degree.
PTCB or ExCPT certification.
Three years of retail management experience, including supervising others, managing work, and assigning work.
Pharmacy technician license as required by state law, pharmacy assistant status in Washington state, or pharmacist licensure.

Responsibilities

Monitor customer service, coach team members, and develop improvement plans for retail and pharmacy experiences.
Greet customers and clinic patients, provide assistance, model customer-service practices, and resolve complaints or special needs.
Supervise store and pharmacy operations, including opening and closing, shift changes, task delegation, and scheduling.
Oversee store funds, bank withdrawals, armored-car pickups, deposits, change orders, bookkeeping, invoices, cash reports, and time records.
Plan and implement merchandising sets, resets, revisions, displays, and promotional spaces.
Analyze inventory trends and manage ordering, stock levels, liquidation, and actions to prevent out-of-stocks and overstock.
Supervise merchandise receiving, stocking, pricing, returns, and transfers.
Ensure execution of District Manager operational feedback and organize the store through hiring, placement, scheduling, and delegation.
Maintain clean and presentable store and grounds, manage repairs and maintenance, and respond to emergencies.
Ensure compliance with applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Ensure staff understand store technology and software systems and contact IT support to resolve system problems.
Comply with company policies and procedures, maintain respectful coworker relationships, and complete special assignments.
Assign daily operating responsibilities and tasks and set expectations for store team members and assistant managers.
Analyze financial and performance data, develop plans to increase sales and control costs, and review daily KPIs for discussion with district management.
Analyze asset-protection data and implement plans to reduce loss.
Analyze pharmacy performance and work with the pharmacy manager to improve results, providing support during busy periods, including pharmacy technician duties when necessary and legally permitted.
Analyze clinic performance and work with the Clinic Coordinator or Manager to support results.
Identify sales opportunities and manage inventory in anticipation of fast-selling items and seasonal changes.
Set team-member responsibilities, goals, and expectations; observe performance; provide feedback and recognition; and manage career progression.
Monitor completion of required training, including pharmacy training, and coach team members.
Make hiring, promotion, and termination decisions; address issues and discipline team members; and involve Employee Relations or Human Resources as appropriate.
Develop employee performance plans and follow up by required deadlines; monitor and approve team-member compensation.
Promote teamwork and motivation by setting expectations, tracking results, showing enthusiasm, and sharing a vision.
Ensure compliance with corporate policies and employment laws and treat team members fairly.
Communicate with team members through individual discussions and group meetings, solicit input, answer questions, and support open communication.
Participate in company and on-the-job training, complete Walgreens School of Operations within six months in the position, and follow performance improvement plans from the District Manager.
Obtain pharmacy technician registration or licensure as required by state law and pursue PTCB or ExCPT certification when required by the state.
Pursue self-development in retail, management, and pharmacy.
Serve as a liaison among district, corporate, and store teams; respond to requests, provide feedback, and implement initiatives.
Conduct community outreach and assist the District Manager with planning and attending community events.